Patrick Nguepnang Lowe
Hyattsville,MD
Overview
8
8
years of professional experience
Work History
Network Administrator
Cox Communications
Las Vegas, NV
03.2020 - Current
- Trained staff members to perform work activities and use computer applications.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Configured, monitored and maintained email applications or virus protection software.
- Performed routine troubleshooting and network monitoring.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems to enhance performance and add new features.
- Planned, tested and supported high-availability infrastructures.
Network Security Engineer
tenax technologie
Houston, TX
06.2022 - 09.2023
- Contributed to task list for maintaining network security across workstations, servers and peripherals.
- Configured and maintained firewalls, intrusion detection systems, and virtual private networks.
- Created detailed documentation regarding current setup of network components including firewall rules, router configurations.
- Planned, engineered and supported data center technology to provide [Number]% protected and safe data storage.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Implemented software tools to assist in threat detection, prevention and analysis.
Network Configuration and Troubleshooting
AT&T Communications
Baltimore, MD
05.2021 - 09.2022
- Assisted individuals in filling out applications or questionnaires.
- Assisted in designing indicators for tracking performance outcomes related to projects and programs being evaluated.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Network Specialist
Orange Business Services
Malabo , ND
07.2016 - 09.2018
- Maintained communication with colleagues to promote knowledge sharing and project collaboration.
- Set up VPN connections between remote offices and sites for secure communication over public internet links.
- Configured and installed routers, switches, and wireless controllers.
- Configured hardware devices and software settings to optimize network performance.
- Maintained knowledge base documents about common IT problems and their solutions.
- Developed set of company-wide information assurance, security standards and procedures.
- Created detailed documentation of existing network infrastructure components.
- Worked with outside vendors and teams to develop voice and data wiring infrastructure.
- Analyzed network capacity to develop planning models.
- Acted as primary contact for computer hardware and software problems and network emergencies.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
Education
Bachelor of Science -
: University Institute of The Dimension Informatio
Douala09-2015
Timeline
Network Security Engineer
tenax technologie
06.2022 - 09.2023
Network Configuration and Troubleshooting
AT&T Communications
05.2021 - 09.2022
Network Administrator
Cox Communications
03.2020 - Current
Network Specialist
Orange Business Services
07.2016 - 09.2018
Bachelor of Science -
: University Institute of The Dimension Informatio