WADE DOTY
Stewart,MN
Summary
Results-oriented IT Infrastructure and Systems/Network Administrator with over 10 years of experience in enterprise and multi-site manufacturing environments. Specializes in modernizing infrastructure, leading cloud and identity migrations, and improving service delivery through KPI-driven operations. Combines technical expertise with collaborative leadership to deliver secure, stable, and scalable systems aligned with organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Network Administrator
Millerbernd Manufacturing Company
Winsted, MN
01.2024 - Current
- Led mailbox migration to Exchange Online for over 300 Microsoft 365 users and approximately 200 Citrix users.
- Implemented Microsoft Intune to secure mobile devices and enforce policies.
- Configured Veeam O365 backups with immutable Azure storage and established off-site disaster recovery replication.
- Modernized device deployment, reducing imaging times from six to two hours using PDQ Deploy and N-able RMM.
- Implemented new Service Desk system, establishing KPI baselines within one quarter to improve ticket tracking and reporting.
- Managed 50-100 monthly tickets, achieving top three ranking for closure rates while effectively handling escalations.
- Developed automation scripts to streamline processes and enhance consistency in task execution.
- Mentored three technicians, providing technical guidance and workflow structure improvements.
Systems Administrator
E.A. Sween Company
Eden Prairie, MN
07.2021 - 01.2024
- Administered AD, Azure AD, Exchange Online, Microsoft 365, and Veeam backup environments.
- Supported routers, switches, WLAN controllers, firewalls, vSphere, Cisco CUCM, and Teams Calling to maintain network performance and reliability.
- Implemented Arctic Wolf MDR and CyberArk EPM to strengthen endpoint security.
- Led the company's first full Disaster Recovery test, validating recovery processes and system readiness.
- Managed $250K-$300K annual hardware lifecycle budget, achieving timely hardware refresh cycles aligned with organizational needs.
- Supported deployment of a new helpdesk and asset management system.
- Participated in hiring efforts and trained technician who advanced to Service Desk Manager, enhancing team capability and leadership.
PC Specialist
E.A. Sween Company
Eden Prairie, MN
07.2014 - 07.2021
- Delivered executive-level technical support while optimizing helpdesk workflows for improved response times.
- Administered MDM for 500 mobile devices, enhancing security posture through implementation of KnowBe4 training.
- Supported 250+ users across multiple locations, ensuring high-quality customer service and issue resolution.
Helpdesk Technician / Helpdesk Manager
Ridgewater College
Hutchinson, MN
08.2011 - 01.2013
- Supervised technician workflow, delegated tasks to optimize ticket resolution, and maintained thorough ticket documentation.
- Provided multi-channel customer support, ensuring timely and accurate billing updates for enhanced customer satisfaction.
Education
B.S. - Network Operations And Security
Western Governors University
Salt Lake City, UT01.2023
A.A.S. - Computer Support Technician
Ridgewater College
Hutchinson, MN01.2014
Skills
- Azure AD
- Intune
- PDQ Deploy
- N-able RMM
- Veeam
- Managed detection and response
- CyberArk EPM
- Routing and switching
- WLAN
- VPN
- Firewalls
- Cisco CUCM
- Teams calling
- Windows Server
- VMware VSphere
- PowerShell
- Python
- Linux
- Active Directory management
- Disaster recovery planning
- Network troubleshooting
- Microsoft 365 administration
Certification
- CCNA, 2022-2025
- CompTIA Project+
- CompTIA Cloud Essentials
- Linux Essentials (LPI)
- CSIS Stackable (A+/Net+/Sec+)
Accomplishments
Just Rolled in Award nominee- Millerbernd Manufacturing Company (2024)
Timeline
Network Administrator
Millerbernd Manufacturing Company
01.2024 - Current
Systems Administrator
E.A. Sween Company
07.2021 - 01.2024
PC Specialist
E.A. Sween Company
07.2014 - 07.2021
Helpdesk Technician / Helpdesk Manager
Ridgewater College
08.2011 - 01.2013
B.S. - Network Operations And Security
Western Governors University
A.A.S. - Computer Support Technician
Ridgewater College