Patrick O'Brien
Little Egg Harbor,NJ
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beach Badge Check Supervisor
Long Beach Township
Long Beach, NJ
06.2023 - Current
- Directed and supervised a team of 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Wawa
Little Egg Harbor, NJ
05.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Beach Badge Checker Assistant Supervisor
Long Beach Township
Long Beach, NJ
06.2022 - 09.2022
- Coordinated daily activities and supervised staff to ensure efficiency.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Resolved customer complaints promptly and effectively.
- Delegated daily tasks to team members to optimize group productivity.
- Increased volume of work while maintaining high level of accuracy and quality.
Beach Badge Checker
Long Beach Township
Long Beach, NJ
07.2018 - 09.2020
- Collected beach badge fees from customers.
- Maintained accurate records of daily transactions.
- Provided information to visitors on beach rules, regulations, and safety protocols.
- Assisted visitors in purchasing beach badges.
- Patrolled the beach regularly to monitor activities and ensure compliance with regulations.
- Confirmed that all children under 12 years old were accompanied by an adult when entering the beach area.
- Reported any violations or suspicious activity to appropriate personnel immediately.
- Displayed a friendly demeanor towards customers at all times.
- Managed crowd control during high traffic periods.
- Gathered trash and garbage off beach to dispose of in proper containers.
Education
Associate of Arts - Criminal Justice
Ocean County College
Toms River, NJ12-2024
Skills
- Schedule development
- Priority management
- Department organization
- Training and mentoring
- Expectation setting
- Industrial hygiene
- Team building
- Workflow Optimization
Affiliations
- Volleyball
- Music
- Soccer
Accomplishments
- Awarded as Presidents Honors List for summer 2024
Certification
CPR certification
References
References available upon request.
Timeline
Beach Badge Check Supervisor
Long Beach Township
06.2023 - Current
Beach Badge Checker Assistant Supervisor
Long Beach Township
06.2022 - 09.2022
Customer Service Representative
Wawa
05.2021 - Current
Beach Badge Checker
Long Beach Township
07.2018 - 09.2020
CPR certification
Associate of Arts - Criminal Justice
Ocean County College
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