Giovanni Sposato
Boynton Beach,FL
Summary
Dedicated with a focus on enhancing guest satisfaction and team performance. Proven ability to resolve conflicts and implement operational improvements, ensuring a seamless experience for all guests. Known for attention to detail and goal orientation, successfully enhancing team efficiency and guest loyalty through effective conflict resolution and process improvements. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
5
5
years of professional experience
Work History
Pool and Beach Supervisor
Marriott Vacation Club
Riviera Beach, FL
02.2023 - Current
- Supervised daily operations to ensure high-quality service delivery and guest satisfaction.
- Trained and mentored team members to enhance performance and service standards.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Collaborated with management to develop staff schedules aligned with occupancy rates and event demands.
- Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for beach related needs. Proper knowledge of local area to help suggest things for guests. Thorough knowledge of all hotel services and amenities.
- Resolved guest complaints effectively, fostering positive experiences and loyalty to the brand.
- Monitored inventory levels and coordinated with suppliers to maintain necessary stock for operations.
- Make sure vehicles on the property used for equipment was serviced.
Electrical Apprentice
Gaylor Electric
Orlando, FL
08.2021 - 09.2022
- Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Operated hand and power tools effectively to enhance workflow efficiency on job sites.
- Collaborated with senior electricians to troubleshoot electrical issues, contributing to timely project completion.
- Interpreted blueprints and technical diagrams to accurately execute electrical installations and repairs.
- Implemented best practices for equipment handling, reducing downtime and increasing operational efficiency on projects.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Shift Leader
Auntie Anne's
Orlando, FL
03.2022 - 07.2022
- Supervised daily operations to ensure optimal product quality and customer satisfaction.
- Trained and mentored new team members on procedures and best practices.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Implemented operational improvements that enhanced efficiency during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05-2021
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Staff development
- Schedule development
- Conflict resolution
Accomplishments
- Achieved Employee of the month at Marriott Vacation Club from exceptional attention to detail led to glowing guest feedback and a noticeable boost in overall satisfaction scores. I also proved to be an invaluable team player by supporting my colleagues and stepping up during peak occupancy hours.
- Achieved Leader of the Quarter at Marriott Vacation Club, I received this award for consistently demonstrating Marriott’s core values of putting people first, pursuing excellence, and acting with integrity. My leadership resulted in measurable improvements, such as higher team morale, elevated guest satisfaction scores, or exceeded operational revenue targets. Ultimately, senior management recognized my ability to model key leadership essentials while driving my property's overall performance.
Languages
English
Native or Bilingual
Timeline
Pool and Beach Supervisor
Marriott Vacation Club
02.2023 - Current
Shift Leader
Auntie Anne's
03.2022 - 07.2022
Electrical Apprentice
Gaylor Electric
08.2021 - 09.2022
High School Diploma -
Dr. Phillips High School