Patrick O’Brien
Houston,TX
Summary
Motivated recent graduate with a Bachelor of Applied Technology in Cybersecurity and a strong foundation in Microsoft Office, networking concepts, communication, and problem solving. Brings 15+ years of experience in customer-facing, fast-paced roles that built time management, leadership, and self-motivation. Seeking an entry-level IT or cybersecurity role where I can apply transferable skills and continue developing technical expertise.
Overview
16
16
years of professional experience
Work History
Wheel Repair Technician
Auto Masters of Houston
05.2010 - 04.2022
- Demonstrated self-leadership and time management in a commission-based role, consistently maintaining strong customer relationships with dealerships and body shops to ensure repeat business and satisfaction.
- Managed on-call appointments and communications, resolving issues promptly to minimize downtime, skills transferable to IT incident response and helpdesk support.
Server
Texas Roadhouse
03.2009 - 05.2010
- Delivered exceptional customer service in high-volume environment, prioritizing tasks and adapting to dynamic demands to achieve high satisfaction ratings.
Certified Trainer / Bartender
Black-Eyed Pea Restaurant
09.2006 - 03.2009
- Trained and onboarded new employees to independently handle operations, fostering team readiness and reducing ramp-up time, mirroring cybersecurity user awareness training.
- Thrived in commission-driven setting through proactive communication and relationship-building, sustaining customer base amid competitive pressures.
Education
Bachelor of Applied Technology - Cybersecurity
Lone Star College
Houston, TX05-2026
Skills
- Technical: Microsoft Suite (Excel, Word, PowerPoint, Outlook), Basic Networking, Cybersecurity Fundamentals
- Soft Skills: Customer Service, Time Management, Self-Motivation, Communication, Leadership/Training
- Cybersecurity-Relevant: Incident Response (via customer issue resolution), Compliance & Relationship Management, Problem-Solving in High-Pressure Environments
Timeline
Wheel Repair Technician
Auto Masters of Houston
05.2010 - 04.2022
Server
Texas Roadhouse
03.2009 - 05.2010
Certified Trainer / Bartender
Black-Eyed Pea Restaurant
09.2006 - 03.2009
Bachelor of Applied Technology - Cybersecurity
Lone Star College