Patrick O'Donnell
Moosic,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager
LUV Car Wash
Taylor, PA
02.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
Multi Unit Site Manager
Cloud 10 Carwash
Wilkes-Barre, PA
08.2020 - 01.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained and repaired car wash equipment to meet operational demand.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
General Manager
Aarons Sale And Lease
Honesdale, PA
01.2017 - 08.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Corrections Officer
Monroe County Correctional Facility
Monroe County PA
02.2014 - 02.2017
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Guest Experience Captain
Buffalo Wild Wings
Wilkes-Barre, PA
01.2012 - 02.2014
- Monitored guest feedback, using to improve service and departmental operations.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Education
Associate of Arts - Criminal Justice
Kings College
Kingston, PA08.2013
Skills
- Work Planning
- Supply Management
- Closing Procedures
- New Employee Training
- Calendar and Scheduling Software
- Membership Promotion
- Social Media Platforms
- Chemical Inventory
- P&L Management
- Customer Retention
- Customer Relationship Management
- Sales
- Branding
- Vendor Sourcing
- Schedule Management
- Account Management
- Leader
- Supervision and training
- Performance Evaluations
- Staff Training and Development
- Top talent recruiting, hiring, and retention
- Employee Development
- Staff Management
Additional Information
Very community oriented, Successfully conducted Food Drives for local shelters, Haunted Tunnel attraction for local Sports team, and a Car Show to raise money for Special Needs Playground.
Timeline
General Manager
LUV Car Wash
02.2024 - Current
Multi Unit Site Manager
Cloud 10 Carwash
08.2020 - 01.2024
General Manager
Aarons Sale And Lease
01.2017 - 08.2020
Corrections Officer
Monroe County Correctional Facility
02.2014 - 02.2017
Guest Experience Captain
Buffalo Wild Wings
01.2012 - 02.2014
Associate of Arts - Criminal Justice
Kings College