Overview
Work History
Education
Timeline
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Patrick O'Malley

Buffalo,NY

Overview

8
8
years of professional experience

Work History

Team Lead

Panera
05.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Directed and supervised team of 10 engaged in communication and team development.

Customer Service Representative

Rite Aid
06.2019 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Dishwasher /Kitchen Prep Cook

Greek To Me Restaurant
08.2016 - 12.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Education

BBA - Business Administration And Management

University At Buffalo
Buffalo, NY
06.2025

Associate of Science - Social Sciences

Erie Community College
05.2021

Timeline

Team Lead

Panera
05.2021 - Current

Customer Service Representative

Rite Aid
06.2019 - 08.2022

Dishwasher /Kitchen Prep Cook

Greek To Me Restaurant
08.2016 - 12.2018

BBA - Business Administration And Management

University At Buffalo

Associate of Science - Social Sciences

Erie Community College

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Patrick O'Malley