Patrick O'Malley
Buffalo,NY
Overview
8
8
years of professional experience
Work History
Team Lead
Panera
05.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 10 engaged in communication and team development.
Customer Service Representative
Rite Aid
06.2019 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dishwasher /Kitchen Prep Cook
Greek To Me Restaurant
08.2016 - 12.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Education
BBA - Business Administration And Management
University At Buffalo
Buffalo, NY06.2025
Associate of Science - Social Sciences
Erie Community College
05.2021
Timeline
Team Lead
Panera
05.2021 - Current
Customer Service Representative
Rite Aid
06.2019 - 08.2022
Dishwasher /Kitchen Prep Cook
Greek To Me Restaurant
08.2016 - 12.2018
BBA - Business Administration And Management
University At Buffalo
Associate of Science - Social Sciences
Erie Community College