Patrick Pella
Omaha,Nebraska
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
27
27
years of professional experience
Work History
Supervisor - Member Support
Lincoln Financial Group
02.2022 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Provide feedback to Team on daily/weekly/monthly metrics and address performance issues as they arise
Work closely with other departments to ensure Rush requests are completed.
Provide monthly feedback and metrics to upper management
Coach Team on performance issues and development opportunities during monthly one on one's
Conducted regular reviews of operations and identified areas for improvement
Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
Work Experience Supervisor - Collections
Pentagon Federal Credit Union
03.2018 - Current
- Supervise day to day operations for collection agents
Supervisor - Data Entry
FCI Federal
06.2016 - 02.2018
- Responsible for day to day operations data entry team, ensuring staff meet company/Government processes
Supervisor - Credit and Collections
Black Hills Energy
10.2011 - 01.2016
- Supervise the day to day activities for BHC Credit and Collections department
Supervisor - Call Center
Black Hills Engergy
10.2007 - 10.2011
- Supervise day to day activities in the Lincoln Call Center
Field Resource Center Planner / Lead Planner
Black Hills Energy
01.1999 - 10.2007
- Supervise day to day activities in the Lincoln Field Resource Center
Call Center Associate
Black Hills Energy
12.1996 - 01.1998
- Responsible for answering customer inquiries for both gas and electric accounts for a 5 state area
Education
Bachelor's - English / History
University of Nebraska - Lincoln
Lincoln, Ne05.1992
Skills
- Customer Service Oriented
- Dependable
- Process Improvement
- Excellent Communication
- Staff Training/Development
- Consistently Meets Goals
- Project Leader
Timeline
Supervisor - Member Support
Lincoln Financial Group
02.2022 - Current
Work Experience Supervisor - Collections
Pentagon Federal Credit Union
03.2018 - Current
Supervisor - Data Entry
FCI Federal
06.2016 - 02.2018
Supervisor - Credit and Collections
Black Hills Energy
10.2011 - 01.2016
Supervisor - Call Center
Black Hills Engergy
10.2007 - 10.2011
Field Resource Center Planner / Lead Planner
Black Hills Energy
01.1999 - 10.2007
Call Center Associate
Black Hills Energy
12.1996 - 01.1998
Bachelor's - English / History
University of Nebraska - Lincoln
Similar Profiles
Justin VanWykJustin VanWyk
Relationship Manager - Account Executive at Lincoln Financial GroupRelationship Manager - Account Executive at Lincoln Financial Group
Jonathan JamesJonathan James
Senior Account Director at Lincoln Financial GroupSenior Account Director at Lincoln Financial Group
Joyce BlossomJoyce Blossom
Customer Service Associate, Remote Contact Center at Lincoln Financial GroupCustomer Service Associate, Remote Contact Center at Lincoln Financial Group
Sandra PurcellSandra Purcell
New Business Case Manager at Lincoln Financial GroupNew Business Case Manager at Lincoln Financial Group
Roosevelt Bailey JrRoosevelt Bailey Jr
Direct Support Professional at Abundant Quality CareDirect Support Professional at Abundant Quality Care