Patrick Rainey
San Antonio,TX
Summary
Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
8
8
years of professional experience
Work History
IT Help Desk Technician
Randstad
08.2019 - 01.2024
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Contributed to disaster recovery planning efforts, safeguarding critical data against potential loss or corruption.
- Translated complex technical issues into digestible language for non-technical users.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
Server
Olive Garden
10.2017 - 09.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintenance Technician
Airgas
09.2015 - 10.2017
- Reported issues to property manager so effective resolutions could be put into place.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Rewired and replaced faulty electrical components in equipment.
Education
Associate of Arts - Associates of Arts
Georgia Military
Augusta GA05.2014
Skills
- Account Management
- Project Coordination
- Technical Troubleshooting
- TCP/IP
Additional Information
Friendly professional personality with a can do attitude and highly motivated as well. Eager to learn and able to work within a time line and any time constraints. Able to articulate with my communication abilities as well as do it with ease and comfort. Instrumental in helping with any team goals and very team motivated making me a highly motivated team player.
Timeline
IT Help Desk Technician
Randstad
08.2019 - 01.2024
Server
Olive Garden
10.2017 - 09.2019
Maintenance Technician
Airgas
09.2015 - 10.2017
Associate of Arts - Associates of Arts
Georgia Military
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