Patrick Rankin
Evansville,IN
Summary
Driven Field Service Technician with a proven track record at Flanders Electric Motor Service, enhancing customer satisfaction through expert troubleshooting, repair, and preventive maintenance. Skilled in technical troubleshooting and fostering positive client relationships, I excel in fast-paced environments, ensuring equipment uptime and safety. My mechanical aptitude and customer service excellence have consistently improved operational efficiency and client trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Service Technician
Flanders Electric Motor Service
Evansville, IN
03.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Tire and Lube Technician
Walmart
Newburgh, IN
01.2019 - 03.2021
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
Education
High School Diploma -
Grayville High School
Grayville, IL05.2019
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Mechanical Aptitude
- Inventory Management
- Valid Driver's License
- Power Tools Operation
- Repair and Installation
- Heavy Lifting
- Installation and maintenance
Certification
OSHA 10 certified
MSHA certified
Forklift Certified
Timeline
Field Service Technician
Flanders Electric Motor Service
03.2021 - Current
Tire and Lube Technician
Walmart
01.2019 - 03.2021
High School Diploma -
Grayville High School