Proven leader and sales expert, adept in project management and customer service, significantly increased sales revenue and client satisfaction at Quality Home Improvement Inc. Mastered complex problem-solving and team development, leading to over 100k monthly revenue generation. Skilled in using multiple financing partners, ensuring business growth and client trust.
Work History
Canvas Manager/ Sales Rep
Cal State Construction
Rancho Cucamonga,Ca
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Became an efficient user of all Pace programs for financing and was able to revert the knowledge to homeowners before having them sign up.
Canvassed door to door became an expert marketer to get leads that lead to high closing rates for the company.
Got promoted to sells in 2017 and became a licensed salesman for the company.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Owner
Robinson's Home Improvement Sales Group Llc
Ontario, CA
04.2023
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Evaluated suppliers to maintain cost controls and improve operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Work with financing partner Homerun Financing for clients that want a secure type of loan.
Over 10yrs experience with Pace financing partners including Hero,Pace,Ygrene,Benji, and Aqua.
Started this company in 2022. Officially took off in April 2023. My rode to ownership has been different from the normal stories. I actually started in the industry as a canvasser in 2014. I accomplished everything that I can at that level earning multiple canvasser of the month and other achievements. I eventually became a Canvass Manager in 2016 where I lead a team and we generated over 100k per month for my employer. I needed a tougher challenge so I wanted to learn the selling part and was promoted in April of 2017. From there I switched companies where I stayed for 5yrs mastering my craft and at the same time got the knowledge to start my own company to where I'm at today. I'm currently using Homerun Financing which is fine but from my experience having multiple options can keep buisness from losing. My company is an asset by bringing in deals and generating new monies and clients for any financing company.
Sales Manager
Quality Home Improvement Inc
Upland, CA
10.2017
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Very knowledgeable in using financing partners such as Hero,Pace Funding,Ygrene and Benji.
