Patrick Session
Marietta,GA
Summary
Dynamic Auto Technician with a strong work ethic and expertise in tuneups, belts, hoses, honed at Brakes for Less and the US Army. Successfully implemented preventative maintenance programs, enhancing vessel reliability and safety. Proficient in troubleshooting and customer relations, ensuring high satisfaction levels while managing parts efficiently. Committed to excellence in vehicle inspections and repairs.
Overview
8
8
years of professional experience
Work History
Brake Technician
Brakes for Less
02.2012 - 09.2014
- Provided comprehensive training to junior engineers on proper diagnostic techniques and repair procedures for various watercraft components.
- Coordinated with suppliers, manufacturers, and other partners to ensure timely delivery of parts for ongoing maintenance or repair projects.
- Enhanced vessel safety through thorough inspections of propulsion systems, steering mechanisms, and fluid levels.
- Implemented preventative maintenance programs that effectively increased vessel reliability while reducing long-term costs associated with major component failures.
Mobile Parts Professional
Advanced Auto Parts
04.2011 - 02.2012
- Organized special promotions for slow-moving items or discontinued products, boosting sales revenue through strategic marketing initiatives.
- Trained new employees on company procedures, product offerings, and customer service standards, ensuring a consistent level of excellence across the team.
- Proactively identified potential challenges within daily workflows, implementing solutions that improved productivity while maintaining high levels of customer service excellence.
- Implemented regular quality checks on incoming inventory, ensuring all products met company standards and reducing instances of customer dissatisfaction due to faulty components.
- Collaborated with team members to ensure timely delivery of mobile parts to clients, resulting in higher client retention rates.
- Addressed customer complaints professionally and promptly, working towards mutually beneficial resolutions that protected both the company''s reputation and client satisfaction levels.
- Conducted regular audits of inventory levels to maintain optimal stock availability while minimizing overstock situations.
- Established a thorough understanding of warranty policies for various manufacturers'' products, allowing for accurate guidance when assisting customers with related inquiries or claims.
- Provided expert advice to customers on appropriate mobile part selection based on their specific needs and device compatibility.
Watercraft Engineer
US Army
10.2006 - 12.2010
- Provided comprehensive training to junior engineers on proper diagnostic techniques and repair procedures for various watercraft components.
- Coordinated with suppliers, manufacturers, and other partners to ensure timely delivery of parts for ongoing maintenance or repair projects.
- Enhanced vessel safety through thorough inspections of propulsion systems, steering mechanisms, and fluid levels.
- Implemented preventative maintenance programs that effectively increased vessel reliability while reducing long-term costs associated with major component failures.
Education
Watercraft Engineer Certification - Engineering
US Army Transportation School
Newport News, VA02.2007
Diploma - Gender Studies
Martin Luther King High School
Riverside, CA05.2005
Skills
- Hazardous waste management
- Replacing parts
- Brake systems
- Electronic testing
- Engine repair
- Computerized equipment
- Inspecting vehicles
- Fluid services
- Vehicle inspections
- Battery services
- Preventative maintenance
- Valid Driver's license
- Managing parts
- Strong work ethic
- Customer service
- Changing oil
- Problem-solving
- Time management
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Replacing filters
- Parts replacement
- Troubleshooting skills
- Preventive maintenance services
- Team collaboration
- Safety protocols and procedures
- Verbal and written communication
- Safety awareness
- Brake systems understanding
- Heavy lifting
- Installing equipment
- Customer relations
- Flexible schedule
- Vehicle inspection
- Purchasing parts and inventory
- Vehicle maintenance
- Preventive Maintenance
- Physical stamina
- Issue resolution
- Customer relationship management (CRM)
Accomplishments
Combat Veteran
GWT Medal Recipient
Timeline
Brake Technician
Brakes for Less
02.2012 - 09.2014
Mobile Parts Professional
Advanced Auto Parts
04.2011 - 02.2012
Watercraft Engineer
US Army
10.2006 - 12.2010
Watercraft Engineer Certification - Engineering
US Army Transportation School
Diploma - Gender Studies
Martin Luther King High School
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