PATRICK SHIMIRWA
Madison,WI
Summary
Tech-savvy professional with advanced training and experience in information technology and security administrator. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
3
3
years of professional experience
Work History
Senior Information Technology Analyst
HCL Technologies
Krakow, Poland
08.2021 - 06.2023
- User administration in active directory and different SAP modules.
- Serving as a technical expert to resolve L1 and L2 incidents via remote session, call and chat with users.
- Handling high-priority incidents according to SLAs.
- Handling calls and chat support, troubleshoot through remote desktop
- Reviewed technology update proposals and status reports to address company challenges and issues.
Customer Service Specialist
NgaNa Tech
Poznan, Poland
11.2020 - 07.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Help clients to get support for computer Issues both soft and hardware, driver installation and update for clients
- Help clients for installing different program, Microsoft Office either on phone call or by email as well as reply daily calls for clients’ inquiries.
Education
Master of Science - Biotechnology
Poznan University of Life Science
Poznan07.2022
Bachelor of Science - Biotechnology
University of Rwanda
Kigali11.2018
Skills
- SCCM as Configuration Manager
- Macrosoft Windows 10/11
- Microsoft Office Suite
- Citrix Workspace
- Local Area Network( LAN)
- Virtual desktop (basics),
- Active Directory (user and computer management)
- Network Topology
- IT Service Management Tools( Service Now & Jira Service Management)
- CompTIA A certification
Timeline
Senior Information Technology Analyst
HCL Technologies
08.2021 - 06.2023
Customer Service Specialist
NgaNa Tech
11.2020 - 07.2021
Master of Science - Biotechnology
Poznan University of Life Science
Bachelor of Science - Biotechnology
University of Rwanda
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Emma WrightEmma Wright
Finance Manager at Lost Boys InteractiveFinance Manager at Lost Boys Interactive