Ralph Recinto
Manteca
Summary
Experienced IT professional with over 7 years in information technology, specializing in infrastructure management, AV technology optimization, and SaaS application administration. Recognized for driving workflow efficiency, leading seamless office relocations, and boosting system performance under tight deadlines. Consistently delivers strategic solutions that maximize productivity and reduce operational costs.
Overview
10
10
years of professional experience
Work History
Senior Information Technology Analyst
Airbyte
12.2023 - Current
Sr. IT Helpdesk Analyst
Hero Digital
02.2019 - 10.2023
- Managed the seamless relocation of office IT infrastructure, ensuring zero downtime and a smooth transition within 3 months
- Developed and implemented a comprehensive AV technology strategy, optimizing conference room communication and collaboration capabilities
- Improved overall IT functionality by conducting comprehensive troubleshooting and research to identify optimal technical solutions
- Administered a diverse range of SaaS applications, managing user access by provisioning, modifying, and removing permissions as required
- Enhanced IT resource availability across departments, ensuring seamless access within 3 months
- Streamlined operations through process analysis, improvement implementation, and establishment of new business processes within a tight deadline, resulting in increased efficiency and productivity
- Optimized IT processes, enabling seamless integration of new tools as business expanded
- Enhanced Okta workflows, resulting in seamless group integrations with Google and Slack for improved cross-platform collaboration within 1 year
- Created policies and administered JAMF Pro, Okta, Google, Microsoft Office 365, and Jira Atlassian to optimize workflow
- Administered Jamf Pro, a leading mobile device management (MDM) solution for Apple devices, ensuring seamless deployment and management of software, configurations, and security policies across the fleet
IT Support Engineer II
Clover Health
12.2016 - 06.2019
- Collaborated with third-party vendors to implement new software solutions, enhancing system performance within 6 months
- Improved workflow efficiency for departmental teams by implementing Jira boards, resulting in streamlined request management and increased productivity within 6 months
- Monitored Sophos antivirus, ensuring all employees had robust cyber threat protection within 6 months
- Enhanced onboarding through training, resulting in faster adaptation within 3 months
- Led seamless office relocations within 6 months, reconfiguring servers, network equipment, and peripherals for smooth transition
- Consolidated licenses in multiple applications through user audits, resulting in cost savings and ensuring all licenses are up to date and in use
- Performed imaging tasks and data migration for all end-user assets, ensuring security compliance and enabling Clover employees to work productively and securely
- Collaborated effectively with Network engineering team to configure network ports to associated vLans for standardization of security and technology infrastructure architecture supporting Clover's business needs
- Implemented SIP integration project from RingCentral/Google to Zoom, enhancing network connectivity and resolving audio/video issues for all conference rooms within 6 months
- Support and troubleshoot user machine in Windows and OSX environment
- Deployed Windows and OSX using Casper Suite, improving system setup efficiency
- Replacements on hardware (mice, keyboards, monitors, polycom, etc.)
- Instruct new hires with mozilla services (Crashplan, IRC chat, Google appsl, Ldap, Firefox, Duo Security)
- Deploy software licenses with instructions (Ms Office, Adobe Acrobat, Viscosity VPN, etc.)
- Restored hardware functionality, leading to enhanced system uptime
- Remotely accessing user's computer with LogMeIn-Rescue application to troubleshoot
- Improved ticketing system utilization by 50% to track and report support issues as a Desktop Engineer Intern
- Revamped setup and configuration of workstations and phones to ensure seamless delivery and user satisfaction
- Setup/troubleshoot 5 - 10 audio, video and web conferences with other global office locations daily
IT Support
Mozilla
08.2016 - 12.2016
Desktop Engineer Intern
KKR & Co. L.P.
02.2016 - 07.2016
Year Up student
Year Up
01.2015 - 12.2015
Education
Computer Science - Computer Science
Skyline College
San Bruno, CABerkeley Coding Boot Camp - Computer Software Engineering
UC Berkeley Extension
08.2023
Year up -
12.2016
Skills
- Business Communications
- Information Tech Foundations
- Administration
- IT Operations
- Leadership
- Management
- System Administration
- Troubleshooting
Volunteeringandleadership
Seton Medical Center, 02/01/09, 02/01/11
Timeline
Senior Information Technology Analyst
Airbyte
12.2023 - Current
Sr. IT Helpdesk Analyst
Hero Digital
02.2019 - 10.2023
IT Support Engineer II
Clover Health
12.2016 - 06.2019
IT Support
Mozilla
08.2016 - 12.2016
Desktop Engineer Intern
KKR & Co. L.P.
02.2016 - 07.2016
Year Up student
Year Up
01.2015 - 12.2015
Berkeley Coding Boot Camp - Computer Software Engineering
UC Berkeley Extension
Year up -
Computer Science - Computer Science
Skyline College
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