Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Youth Tackle/ Flag Football Coach
Languages
Timeline
Generic

Patrick Stolle

Littleton,CO

Summary

Accomplished entrepreneur with 25+ years of success in the telecommunications industry seeking fresh opportunities to grow, create, and contribute within an ethical and vision-based organization. Also a sculptor, painter, and aspiring writer, embracing the artistic side of life. Balancing personal and professional responsibilities as a grateful father of seven and husband to a talented engineer and businesswoman. Avid outdoorsman and traveler, always seeking new adventures. Well-rounded perspective with a love for all athletics, most music, and great literature. Former musician with a passion for creativity and self-expression. Committed activist and dreamer dedicated to making a positive impact in the world.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Lead Customer Service Manager

AT&T
02.2022 - Current
  • Provided best-in-class account management and customer advocacy for a portfolio of 10 Enterprise customers generating $1B in annual revenues
  • Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality work standards.
  • Implemented new customer service strategies, resulting in higher overall ratings from clients.
  • Analyzed internal and external business metrics data to identify trends and areas for process improvement and increased customer satisfaction
  • Collaborated with cross-functional teams to resolve complex issues in a timely manner.
  • Took ownership of customer issues and followed problems through to resolution.

Service Executive/ Senior Service Executive

AT&T
01.2009 - 01.2022
  • Service Executive supporting Fortune 50 clients
  • Managed as SE a portfolio of 10 accounts representing 130M in annual sales
  • Streamlined service processes for improved efficiency and reduced response times.
  • Engaged in project management, Stewardship and strategic reporting
  • Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Mobility Service Manager/ Business Operations Manager

AT&T
02.2001 - 01.2008
  • Mobility Service Manager for Fortune 500 clients
  • Managed as MSM a portfolio of 15+ accounts representing $30M in annual revenue
  • Responsible for account stewardship, issue resolution, compliance
  • Promoted to Business Operations Manager reporting to Regional VP of Sales for operations and sales execution
  • AS BOM, provided support for regional portfolio of 200M+ in annual Sales.
  • Analyzed Sales reports and forecasts to identify areas of improvement.

Director of Operations

Telefon Calling Card Corporation
01.1995 - 01.2000
  • Managed supply chain distribution, maintenance, and marketing distribution for 1,200+ site locations generating 15M+ annually in revenue
  • Reported to President and Vice President of Sales on key marketing, distribution, and operations projects
  • Vendor Manager for 3 nationwide service agencies employing 500+ field reps.

Education

Master of Arts - Secondary Childhood Education

University of Colorado
Denver, CO
05.1995

B.A. - English

University Of Colorado
Boulder, CO
05.1990

General Studies -

Vassar College
Poughkeepsie, NY
05.1987

Skills

    • Customer Advocacy and Account Management
    • Proficient in MS Office, PowerBI, MSTeams
    • Data Analytics and Process Improvement
    • Project Management and Contract Implementation
    • Customer Service
    • Sales/ Sales Support
      • Operations/Supply Chain
      • Problem-Solving
      • Relationship Building
      • Exceptional interpersonal communication
      • Customer Retention

Accomplishments

  • Achieved 40% revenue growth through effectively implementing and supporting process automation and GenAI initiatives for clients.
  • Drove 9+ Customer Satisfaction ratings for 10 consecutive years.
  • Documented and resolved complex client billing issues which led to recuperation of 1.1M in lost revenue.
  • Service Excellence award winner 3 consecutive quarters

Certification

  • SigSigma GreenBelt, ATT

Youth Tackle/ Flag Football Coach

Have coached rowdy bunches of 6th through 8th graders in Spring Flag and Fall Tackle Football for past 8 years.

Languages

French
Limited Working
German
Limited Working

Timeline

Lead Customer Service Manager

AT&T
02.2022 - Current

Service Executive/ Senior Service Executive

AT&T
01.2009 - 01.2022

Mobility Service Manager/ Business Operations Manager

AT&T
02.2001 - 01.2008

Director of Operations

Telefon Calling Card Corporation
01.1995 - 01.2000

Master of Arts - Secondary Childhood Education

University of Colorado

B.A. - English

University Of Colorado

General Studies -

Vassar College

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Patrick Stolle