Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Stroud

Columbia,South Carolina

Summary

Receptive and skilled Executive Assistant passionate about positively impacting programs and helping participants by providing expert support. Familiar with Government programs and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

9
9
years of professional experience

Work History

Family Programs Assistant

National Guard
Columbia, SC
02.2020 - Current
  • Supported planning and coordination of DEERS program and associated activities for up to 230 Clients daily.
  • Assisted Child and Youth Program with planning and coordinating day-to-day and 10 special program activities annually.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Managed both digital and physical filing systems and retrieved documents as required for 4 separate Government programs.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation for 19 Team members.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Filed records with precise approach to optimize data security and easy of use by program personnel.
  • Managed 27 effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
  • Educated each staff member on program procedures and operational structures.
  • Improved success of program by making proactive adjustments to operations.
  • Compiled PII files reports for program leaders.

DEERS ID Technician

National Guard
Columbia, SC
10.2016 - 02.2020
  • Maintained strict confidentiality of information.
  • Delivered communications systems and networks to around 8 personnel.
  • Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
  • Logged information for reporting purposes.
  • Safeguarded communications by providing consistent device and network security.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Attended required training sessions and seminars.
  • Assigned lower-level custody staff to best suited posts.
  • Memorized DEERS policies and led training for company personnel.

Dock Supervisor

Harries Teeter
Monroe, NC
01.2015 - 10.2016
  • Implemented loading dock process and productivity improvements.
  • Loaded trucks and used pallet jack and forklift to properly secure items to prevent damage during transportation.
  • Performed pre-shift and post-shift inspections of dock equipment.
  • Reported and established key performance metrics to monitor and meet company goals.
  • Hired and trained 2 new personnel in safety practices, employer policies, performance requirements and job duties.
  • Managed team of 2 to facilitate domestic and international shipments.
  • Stored and stocked pallets weighing up to 400 pounds to keep warehouse clean and organized.
  • Improved employee performance 85% through coaching and feedback.
  • Loaded trucks and used pallet jack and forklift to properly secure items to prevent damage during transportation.

Roadside Assistance Technician

JT Motoring
Kershaw, SC
09.2013 - 01.2015
  • Test drove 13 vehicles to determine problems and test repairs.
  • Changed vehicle oil and replaced filter.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Assessed vehicle maintenance status and completed needed service.
  • Communicated issues to supervisor and helped develop solutions.
  • Read and followed technical documentation to complete accurate repairs.
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with clients and suppliers through account development.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma -

Bufford High School
Lancaster, SC
08.2013

Skills

  • Microsoft Access
  • Program Evaluation and Improvements
  • Maintaining Client Records
  • Client Assistance Referrals
  • Verbal and Written Communication
  • Issue Reporting
  • Agency Service Requirements
  • Grant Writing
  • Crisis Intervention
  • Cultural Sensitivity
  • Behavioral Skills Development
  • De Escalation Tactics

Timeline

Family Programs Assistant

National Guard
02.2020 - Current

DEERS ID Technician

National Guard
10.2016 - 02.2020

Dock Supervisor

Harries Teeter
01.2015 - 10.2016

Roadside Assistance Technician

JT Motoring
09.2013 - 01.2015

High School Diploma -

Bufford High School

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Patrick Stroud