Shaygna Hicks
Dover,DE
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Service Assistant
DSCYF
Dover, DE
06.2022 - Current
- Schedules appointments for clients and transports to required location (hospital, court, therapy session) provides coaching and assists client; provides support and encouragement to obtain desired outcome
- Provides office and telephone coverage in absence of case manager and refers problem to appropriate party
- Visits clients in a variety of environments such as home, school, observing behavior, and reporting to Case Manager
- Prepares and maintains a variety of records and forms required by case manager to provide the necessary services to the client
- Monitors behavior of child and parents on parental visits and insures safe interaction
- May interview and obtain basic information from clients such as dates of birth or social security numbers of family members.
Housekeeper
Holiday Inn Express and Suites
Harrington, DE
12.2021 - 05.2022
CNA - Certified Nursing Assistant
Pinnacle Rehabilitation and Health Center
Smyrna, DE
07.2020 - 12.2021
Education
High school diploma -
Lake Forest High School
06.2020
Skills
- Clean
- Patient Care
- Senior Care
- Vital Signs
- Caregiving
- Clerical experience (1 year)
- Medical Records
- Documentation Proficiency
- Mental Health Support
- Active Listening
- Microsoft Access
- Maintaining Client Records
- Microsoft Office
- Document Management
- Medical Terminology
- HIPAA Compliance
- Patient Scheduling
- Vital Sign Monitoring
- Patient Documentation
- Phlebotomy
- Valid DE Driver's License
- Clinical Documentation
- Stocking Supplies
- Case Management
- Wound Care and Irrigation
- Venipuncture and Phlebotomy
- Appointment Setting
- CPR
Certification
- CPR/First Aid
- Driver's License
- Certified Phlebotomy Technician DE #Q3A3X6K9
- Certified Clinical Medical Assistant DE #Z5M4E2K4
- Basic Life Support
Timeline
Family Service Assistant
DSCYF
06.2022 - Current
Housekeeper
Holiday Inn Express and Suites
12.2021 - 05.2022
CNA - Certified Nursing Assistant
Pinnacle Rehabilitation and Health Center
07.2020 - 12.2021
High school diploma -
Lake Forest High School
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