Patrick Sullivan
Chittenden
Summary
With a proven track record at Killington/Pico Resort, I excel in operations management and team training, enhancing productivity and safety. Energetic and resourceful individual with strong leadership abilities and collaborative mindset. Possesses understanding of operational processes and effective team management, demonstrated by excellent organizational and problem-solving skills. Driven to optimize workflow and enhance team productivity to achieve operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lift Operations Supervisor
Killington/Pico Resort
06.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Lift Operations Team Lead
Killington/Pico Resort
10.2018 - 03.2022
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Collaborated closely with other departments to streamline interdepartmental communication.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Collected, arranged, and input information for Supervisor Reports.
- Assisted Lift Operators in their day to day operations.
Ski Lift Operator
Killington/Pico Resort
11.2014 - 10.2018
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Handled emergency situations calmly and effectively, coordinating with Dispatch and Ski Patrol when necessary to ensure guest safety.
- Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
- Operated ticket scanners to verify proper customer tickets and passes.
- Maintained a safe skiing environment with regular inspections of lift machinery and reporting any issues to management.
Education
Master of Arts - Abnormal Psychology
Duke University
Durham, NC05-1997
Bachelor of Arts - Sociology And Psychology
St. Joseph's College
Windham, ME05-1995
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Team Training
- Customer relations
Certification
EMT-Paramedic- #841213
Timeline
Lift Operations Supervisor
Killington/Pico Resort
06.2022 - Current
Lift Operations Team Lead
Killington/Pico Resort
10.2018 - 03.2022
Ski Lift Operator
Killington/Pico Resort
11.2014 - 10.2018
Master of Arts - Abnormal Psychology
Duke University
Bachelor of Arts - Sociology And Psychology
St. Joseph's College
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