Patrick Torres
Jupiter,FL
Summary
Dynamic Client Advisor and Sales and Service Manager with a proven track record at Braman Motorcars and Vista Motors. Excelled in client relationship management and business development, boosting customer loyalty and achieving sales goals. Skilled in consultative sales and customer engagement, adept at fostering long-term growth and maintaining high satisfaction levels.
Overview
37
37
years of professional experience
Work History
Client Advisor
Braman Motorcars
06.2012 - 11.2024
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Completed outbound phone calls to follow up with customers on messages or questions, after sales and to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Client Advisor
Vista Moror Co.
07.2001 - 04.2012
- Maintained and managed existing accounts by performing retention outreach and sales.
- Worked with customers throughout buying process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
Sales and Service Manager
Bayard Motors
01.1988 - 10.2000
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Broad Run High School
Ashburn, VA06-1982
Skills
- Referral design
- Customer engagement
- Work training
- Business development
- Client interaction
- Consultative sales
- Information collection
- Customer consultations
- Client relationship management
- New account setup
- New business development
- Account management
Languages
Spanish
French
Timeline
Client Advisor
Braman Motorcars
06.2012 - 11.2024
Client Advisor
Vista Moror Co.
07.2001 - 04.2012
Sales and Service Manager
Bayard Motors
01.1988 - 10.2000
High School Diploma -
Broad Run High School
Similar Profiles
PHANIA ALEXISPHANIA ALEXIS
Business Development Coordinator at Braman MotorcarsBusiness Development Coordinator at Braman Motorcars
Brennan RadebaughBrennan Radebaugh
Roofer at Braman RoofingRoofer at Braman Roofing
Jorge Enrique Lopez-CastroJorge Enrique Lopez-Castro
Vehicle Exchange Program (V.E.P) Manager at Braman Honda Of Palm BeachVehicle Exchange Program (V.E.P) Manager at Braman Honda Of Palm Beach