Patrick Tour
Johnston,IA
Summary
With a proven track record at IES Communications, I excel in network engineering and team leadership, ensuring SLA compliance and network security enhancements. Skilled in both technical support and software troubleshooting, I've significantly improved network performance and reliability, demonstrating a strong commitment to operational excellence and proactive problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Network Technician Crew Leader
IES Communications
Altoona, IA
01.2018 - Current
- Lead, manage, and be responsible for the designated shift team, ensuring all work requests are progressed to meet or exceed the established SLA timeframes, and take preemptive corrective action as appropriate to ensure service levels are achieved.
- Assign work requests to technicians from respective queues based on priority levels.
- Receive, respond, and resolve Break/Fix (incident) engagements within established timeframes, or escalate promptly if they cannot be resolved within that period.
- Enforce strict adherence to SLAs, and change control activities.
- Operate a Permit-to-Work System in accordance with Apple and Supplier Quality, Health, and Safety procedures.
- Provide on-call support and respond to all data center emergencies 24/7, including on-site response outside of scheduled shifts.
- Escort and supervise, or monitor, the work of third-party engineers and/or subcontractors to ensure their compliance with the site standards when performing maintenance or relevant activities.
- Install wires, cables, and devices to establish, repair, and improve network operations.
- Implement security measures to protect data, software and hardware from unauthorized access.
- Maintain records of repairs, upgrades, installations, and other maintenance activities.
- Install various operating systems on computers for use in the network environment.
- Resolved routing, wireless and other network-related issues.
- Deploy image, OS, and software throughout systems, and address implementation concerns.
- Deploy patches and updates for existing systems on a regular basis.
- Evaluate local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Perform daily backups and routine monitoring of switches, computer systems, and data networks for optimal operation.
Molding Technician / IT Maintenance
TPI Composites
Newton, IA
06.2013 - 01.2018
- Managed, maintained, troubleshot, and repaired varieties of hardware, such as computers, printers, servers, switches, hubs, routers, cables, and others.
- Troubleshot equipment malfunctions quickly and efficiently to minimize downtime.
- Calibrated molds and dies regularly in order to maintain high levels of accuracy.
- Maintained accurate records of production data such as quantity produced, rejects, cycle times.
- Updated and maintained databases with current information.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Desktop Analyst / Network Administrator
Access Bank Liberia
Monrovia, LR
05.2009 - 12.2012
- Deployed new PC's using standard images and performed post-deployment configuration tasks such as setting up Outlook profiles.
- Installed and configured computer systems, network equipment, printers and other peripheral devices.
- Furnished troubleshooting guidance for remote professionals, researching unrecognized faults for possible solutions or root causes.
- Maintained an accurate record log of all IT assets deployed within the organization.
- Conducted periodic audits of computers in order to identify any potential risks or vulnerabilities.
- Diagnosed hardware and software faults and provided solutions in a timely manner.
- Performed regular backups of critical data stored on workstations and monitored storage usage levels.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Assisted in the development of IT infrastructure projects related to desktop environment upgrades.
IT Officer (Contractor)
AmLib United Mineral Inc
Monrovia, LR
01.2004 - 05.2009
- Deploy Desk operating systems, Applications and Server platform updates immediately after their release
- Manage and optimize Network performance, reliability and availability
- Optimize network performance and utilization of maximum network security
- Determine baseline trend of network performance and become familiar with how the network operates without problems
- Recommend and implement network infrastructure installation or upgrades as necessary
- Implement, Configure, Manage and Troubleshoot active and passive network equipment
- Document Network, Hardware, Software and Server Configuration and any action changing that configuration
- Document resolutions to problems and maintain repair logs
- Maintenance and troubleshooting of hardware and software
Education
Certification in Network Administration -
Des Moines Area Community College
Ankeny, IA01.2025
Diploma in Computer Networking -
NIIT
Accra, GH12.2007
GED -
R.C. Lawson Institute
Monrovia, LR12.2006
Skills
- Cabling infrastructure
- Software configuration
- Network troubleshooting
- Cable termination
- Documentation maintenance
- Network engineering
- Switch installation
- LAN and WAN management
- Switches and routers
- Climbing
- DNS
- Network security
- Electrical experience
- Construction
- Network support
- Multilingual
- Active Directory
- DHCP
- Firewall administration
- Helpdesk administration
- Telecommunication
- Technical support
- Software troubleshooting
- Maintenance
- IT support
- Intelligence experience
- Data center experience
- Operating systems
- TCP/IP
- Ethernet
Certification
- CPR Certification
- CCNA
- First Aid Certification
Languages
French, Intermediate
Timeline
Network Technician Crew Leader
IES Communications
01.2018 - Current
Molding Technician / IT Maintenance
TPI Composites
06.2013 - 01.2018
Desktop Analyst / Network Administrator
Access Bank Liberia
05.2009 - 12.2012
IT Officer (Contractor)
AmLib United Mineral Inc
01.2004 - 05.2009
Certification in Network Administration -
Des Moines Area Community College
Diploma in Computer Networking -
NIIT
GED -
R.C. Lawson Institute
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