Summary
Work History
Education
Skills
Timeline
pwb

Patrick Ureta

Las vegas,Nv

Summary

Logistics professional prepared for this role with track record of efficiently managing baggage handling operations. Known for strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Expertise in operating handling equipment and adhering to safety protocols, valued for attention to detail and punctuality. Careful and dependable Baggage Handler with significant stamina and physical strength. Familiar with luggage transport. A team-player with excellent customer service skills.

Work History

Baggage Handler

MGM Grand Casino
Las vegas
02 2022 - Current
  • Provided exceptional customer service for improved guest experience during check-in and check-out processes.
  • Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
  • Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
  • Streamlined bell service operations through regular maintenance of luggage carts and storage areas.
  • Delivered consistent high-quality service by adhering to company standards in all interactions with guests and colleagues alike.
  • Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.

Bellhop

Wyndham Grand Desert
Las Vegas
05 2017 - 09 2020
  • Provided exceptional customer service by addressing guest concerns promptly and efficiently.
  • Increased guest loyalty through personalized interactions and attentive assistance with their needs.
  • Developed strong rapport with return guests, contributing to increased repeat business for the hotel property.
  • Established trust among hotel staff members through consistent reliability, punctuality, and adherence to established policies and procedures.
  • Responded quickly to last-minute changes in guest plans or room assignments, adapting accordingly without compromising service quality.
  • Assisted guests with directions and local recommendations, fostering a positive experience.
  • Collaborated with hotel staff to ensure seamless service for guests during check-in and check-out processes.
  • Accurately recorded luggage storage information, ensuring prompt retrieval of belongings at guest request.

Produce Clerk

Smiths Food And Drug
Las Vegas
05 2006 - 09 2020
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
  • Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
  • Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
  • Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
  • Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.

Education

Diploma -

Eldorado
06.2002

Skills

  • Physical Strength
  • Team coordination
  • Time management
  • Team Building
  • Exceptional interpersonal communication
  • Effective problem solver
  • Excellent time management skills
  • Creative merchandising
  • Professional telephone demeanor

Timeline

Baggage Handler

MGM Grand Casino
02 2022 - Current

Bellhop

Wyndham Grand Desert
05 2017 - 09 2020

Produce Clerk

Smiths Food And Drug
05 2006 - 09 2020

Diploma -

Eldorado

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Patrick Ureta