Patrick Walk

Since 12/2023 Director of Rooms

01/2020 Assistant Director of Rooms

10/2018 Front Office Manager

• Directed front office, housekeeping, and guest services operations to maintain seamless luxury Forbes 5 star room standards.
• Coordinated VIP arrivals, room assignments, and personalized amenities with executive team.
• Monitored room inventory, cleanliness, and inspection readiness to ensure consistent presentation.
• Implemented service recovery protocols to resolve guest concerns and protect satisfaction scores.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Created and managed accurate occupancy forecasts and budgets.
• Oversaw day-to-day operations of 148-room hotel with a staff of 300 employees.
• Inspected rooms for damages and sufficient housekeeping practices.
• Negotiated contracts with external vendors for various services including laundry, maintenance, and security, ensuring cost-effective solutions without compromising on quality or performance standards.
• Processed vendor invoices, completed bank deposits and prepared for audits, maintaining site-specific compliance with financial regulations.
• Spearheaded renovation projects that modernized facilities while preserving the property''s unique character.
• Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc

• Directed front office operations, ensuring seamless guest check-in, check-out, and room assignment workflows.
• Managed front desk, concierge, and bell services to maintain consistent luxury guest experiences.
• Collaborated with housekeeping and reservations teams to optimize room readiness and occupancy coordination.
• Trained and coached front office staff on service standards, property procedures, and issue resolution.
• Oversaw financial management for the front office, including budgeting, forecasting, and expense tracking.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Coached employees through day-to-day work and complex problems.
• Implemented an incentive program to encourage team members of up- selling and walk-ins that increased sales by 15%.

• Rotated throughout the US and Germany, performed all management duties and opened new locations in southern California.
• Customer service and complaint management at the busy Los Angeles, Atlanta and Berlin (Germany) Airport locations.
• Resolved customer issues and escalations while protecting brand standards and branch reputation.
• Directed rental staff scheduling, coaching, and performance feedback to support customer service standards.
• Monitored reservation activity and vehicle availability to balance demand with operational capacity.
• Led branch operations to maintain service quality, fleet readiness, and daily workflow consistency.

May 2009 Front Office Manager

June 2007 Housekeeping Manager

March 2006 Assistant Front Office Manager

July 2005 Front Desk Supervisor

July 2004 Front Desk Agent

• Managed VIP arrivals and special accommodations with attention to personalized service details.
• Coached employees through day-to-day work and complex problems.
• Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
• Directed front office operations, ensuring seamless guest arrivals, departures, and room assignments.
• Supervised reception team, coaching staff on service standards and daily procedures.
• Coordinated with housekeeping, concierge, and engineering to resolve room readiness and guest requests.
• 12-month Housekeeping experience.