Patrick Walker
Junction City,KY
Summary
Dynamic Internet Field Technician with a proven track record at Metronet, excelling in problem resolution and customer service. Expert in diagnosing network faults, enhancing client satisfaction, and fostering strong relationships. Recognized for effective team collaboration and leadership, ensuring timely project completion and uninterrupted service availability.
Overview
4
4
years of professional experience
Work History
Internet Field Technician
Metronet
05.2024 - Current
- Utilized specialized testing equipment to accurately diagnose network faults, minimizing downtime for customers experiencing technical difficulties.
- Maintained detailed records of work completed, enabling accurate reporting and effective communication with clients.
- Improved customer satisfaction by efficiently diagnosing and resolving internet connectivity issues.
- Provided on-call support for urgent technical issues outside regular working hours, ensuring uninterrupted internet service availability for clients.
- Collaborated with team members to complete large-scale projects within tight deadlines, increasing overall productivity.
Team Member
Chick-fil-A
01.2021 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Associates - Welding
03-2020
High School Diploma -
05-2017
Skills
- Critical thinking
- Customer service
- Problem resolution
- Relationship building
- Complaint handling
- Follow-up skills
- Team leadership
- Time management
- Staff training and development
Timeline
Internet Field Technician - Metronet
05.2024 - Current
Team Member - Chick-fil-A
01.2021 - 01.2023
Bluegrass Community And Technical College - Associates , Welding
Lighthouse Christian Academy - High School Diploma,
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