Patrick Walsh
Fort Wayne,IN
Summary
Dynamic, and driven sales professional with a proven track record of nearly a decade of success at Sweetwater Sound. Excelling in relationship building and technical know-how. Achieved consistent sales growth of up to 20% year over year, by delivering tailored solutions and enhancing customer satisfaction. Strong communicator and mentor, leveraging advanced product knowledge to drive success and foster team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Sales Engineer
Sweetwater Sound
08.2017 - Current
- Achieved consistent year-over-year growth in sales of up to 20% by proactively identifying new opportunities and strategically expanding business relationships with existing accounts.
- Delivered technical presentations to clients, showcasing product features and benefits across a broad range of musical instruments and AVL technology.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs. Ranging from first time consumers to $250,000 systems and beyond.
- Managed client relationships, establishing long-term relationships for repeat business and referrals, providing ongoing support and addressing technical inquiries for nearly 10,000 clients.
- Mentored junior engineers, fostering skill development and promoting a collaborative team environment.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues within a timely manner, demonstrating a commitment to exceptional service measured by a Net Promoter score of over 90.
Store Manager
Music & Arts
08.2015 - 07.2017
- Led daily operations, ensuring efficient workflow and high standards of customer service.
- Managed inventory levels, optimizing stock replenishment processes to meet demand.
- Trained and mentored staff, enhancing team performance and productivity.
- Implemented sales strategies, driving revenue growth through targeted promotions.
- Developed employee schedules, balancing coverage needs with labor cost management.
- Fostered a positive store environment, improving employee morale and customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelor of Arts - Music Industry, Audio Recording Arts
State University of New York At Oneonta
Oneonta, NY05-2015
Skills
- Relationship building
- Presentation skills
- Sales closing
- Customer support
- Team collaboration
- Product demonstration
- Formal presentation skills
- Organization skills
- Time management
- Attention to detail
- Reliability
- Excellent communication
Certification
- Pro Tools Certified training
- API Console Certified training
- Neve Console Certified training
- Allen & Heath dLive Console Certified training
- Digico Console Certified training
- Taylor Guitars "Top Gun" Sales Certified training
Languages
German
Elementary
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy participating in ice hockey for overall physical and mental well-being
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy listening and making music and different styles of recording
- I enjoy creating Digital Art and Animation
- I enjoy Photography and finding different ways of viewing the world
- I enjoy Filmmaking and the technical aspects of storytelling
Timeline
Senior Sales Engineer
Sweetwater Sound
08.2017 - Current
Store Manager
Music & Arts
08.2015 - 07.2017
Bachelor of Arts - Music Industry, Audio Recording Arts
State University of New York At Oneonta