patrick watkins
Orlando,FL
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager
Pollo Tropical
Orlando, FL, US
04.2021 - 11.2023
- I had to prep food make sure everything thing was up to par labels were done
- I had to make sure everything was sanitary
- I had to do inventory and scheduling for employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Driver
MV Transportation
Orlando, FL, US
07.2020 - 10.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Team Leader
Gilmore Products
Orlando, FL, US
08.2018 - 06.2021
- My job consisted of checking and verifying items that were unloading
- Unloading trucks worth forklift or electric pallet jack
- Making sure my team was following proper guidelines to successfully achieve there work
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Cook/Prep
Chili's
Orlando, FL, US
07.2018 - 09.2019
- I made sure I had everything prep and ready for my station so I can be ready for my shift
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Supervisor
Epic
Orlando, FL, US
05.2017 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High school diploma -
Skills
- Food Preparation
- Cooking
- Food Service
- Epic
- Upselling
- Restaurant Experience
- Customer Service
- Guest services
- Driving
- Electric pallet jack
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manager
Pollo Tropical
04.2021 - 11.2023
Driver
MV Transportation
07.2020 - 10.2021
Team Leader
Gilmore Products
08.2018 - 06.2021
Cook/Prep
Chili's
07.2018 - 09.2019
Supervisor
Epic
05.2017 - 10.2018