Patrick Welborn
Phoenix,AZ
Summary
Adept Guitar Repair Technician and Server Manager with a proven track record at Guitar Center and Pizza Delizia. Excelled in enhancing customer satisfaction through expert repairs and superior guest engagement. Skilled in team collaboration and customer service, significantly contributing to business growth. Achieved notable success in mentoring technicians and leading service teams to meet sales targets.
Overview
8
8
years of professional experience
Work History
Guitar Repair Technician
Guitar Center
01.2024 - Current
- Consistently met deadlines for repairs, contributing to a high level of customer satisfaction and repeat business.
- Instrument setup customization tailored to individual client preferences, enhancing overall playing experience.
- Assisted in training and mentoring new technicians, sharing valuable knowledge and skills to help them succeed in their roles.
- Developed strong relationships with clients by offering personalized advice on proper instrument care and maintenance practices.
- Educated customers about various aspects of guitar construction and function to help them make informed decisions regarding instrument care or purchases.
Server Manager
Pizza Delizia
10.2016 - 07.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints positively and efficeintly in order to service the customer in a way that was satisfactory to their needs and ensured their continued business.
- Led team of servers to consistently meet customer service and sales targets.
Guitar Repair Technician
Hy-Way Music
02.2021 - 01.2023
- Actively participated in industry conferences and workshops, staying current with trends and innovations within the guitar repair field.
- Delivered exceptional customer service through clear communication about repair progress updates or any potential changes in estimated completion timeframes.
- Increased workshop productivity by implementing efficient repair techniques and inventory management systems.
- Collaborated with other technicians to troubleshoot complex repair issues, ensuring successful outcomes for all projects.
Education
Certificate of Guitar Building/Advanced Repair - Luthiery
Roberto Venn School of Luthiery
Phoenix, AZ05-2024
Skills
- Operating system management
- Team collaboration
- Guest engagement
- Sales techniques
- Guest relations management
- Time management
- Problem-solving abilities
- Team Training
- Customer service
Timeline
Guitar Repair Technician
Guitar Center
01.2024 - Current
Guitar Repair Technician
Hy-Way Music
02.2021 - 01.2023
Server Manager
Pizza Delizia
10.2016 - 07.2023
Certificate of Guitar Building/Advanced Repair - Luthiery
Roberto Venn School of Luthiery
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