Patrick Westbrook
Keller,Texas
Summary
Savvy Business Owner/Operator with history of positioning logistics company for success. Provided high-quality products and excellent customer service. Managed day-to-day operations while maintaining commitment to company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
KC-Max Services, Llc.
Keller , TX
2015.05 - Current
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled maintenance activities for equipment used by the business.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Provided individualized instruction to help drivers understand safety procedures and rules of the road.
- Instructed new drivers on the proper use of motor vehicles, including driving laws and regulations.
- Drove high performance by developing team members.
- Provided feedback to improve strategies, programs and initiatives.
Operator/Logistics Coordinator
Resource Transport, Llc.
Barnhart , TX
2014.01 - 2015.05
- Kept abreast of changes in technology related to job duties through continuing education courses.
- Measured and weighed items to meet quality standards and prevent waste.
- Checked product quality against specified standards at each stage of production process.
- Loaded raw materials into hoppers or other feeding devices prior to processing.
- Monitored product flow through feed conveyor.
- Collaborated with coworkers to perform projects quickly and meet business goals.
General Manager of Operations
Stevens Transport dba Stevens Tanker Div.
Jacksboro , TX
2012.08 - 2014.01
- Prepared staff work schedules and assigned team members to specific duties.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Formed and sustained strategic relationships with clients.
- Identified cost savings initiatives that could be implemented across all departments.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Resolved escalated customer service issues in a timely manner.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Provided strategic direction to staff members in order to maximize productivity.
Lead CDL Driver/Trainer Coordinator
Alan Ritchey, Inc.
Valley View , TX
2009.11 - 2012.08
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Communicated with dispatchers regarding delivery times and schedules.
- Verified cargo against shipping documents to ensure accuracy of shipments.
- Loaded and unloaded freight according to established procedures utilizing hand truck or forklift equipment.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Participated in regular meetings with management team to discuss company policies and procedures.
- Followed regular schedule of pickups for individual customers and groups.
Night Supervisor
native oil field services
justin , texas
2008.07 - 2009.01
- Trained and supervised a team of 12 drivers
- Conducted daily safety meetings to ensure proper training; monitored safety equipment, including hard hats, steel-toe shoes, and gloves; inspected equipment before and after deliveries
- Inspected log books to ensure accuracy, maintained optimum levels of customer service, handling all Client-related issues and interactions.
CDL Driver
caprock specialty contractors
carrollton , texas
2006.09 - 2008.07
- Delivered water to work and oil field byproducts to work site
- Operated bridge deck groover; erosion preventive; saw & seal
- Maintained accurate log book and DOT load restrictions.
Lead CDL Driver
SNL DISTRIBUTION
BIRMINGHAM , ALABAMA
2003.10 - 2006.08
- Loaded, delivered, and unloaded varied of oilfield byproducts
- Verified bills of laden, routes, and delivery schedules, maintained cargo security at all times
- Maintained accurate log book.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
Manager/Service Technician
SMART START INC.
DENTON , TEXAS
1999.08 - 2003.09
- Oversaw day to day retail operations for the store, including sales, customer relations, equipment repair, installation and removal of alcohol breathalyzer units
- Ensured proper equipment function, calibration of breathalyzer units and general parts repair
- Handle and resolved customer service issues
- Trained and supervised a team of 5 technicians to ensured the achievement of sales and proper installation
- Evaluated employee performance, identified key talent and built bench strengths to develop future store leaders
- Instructed clients on proper usage of equipment.
Education
A.S. Telecommunications Management -
devry institute of technology
Skills
- Management
- Customer Service
- Security Techniques
- Problem resolution
- Strong communication skills
- Computer Literate
- Succession and planning
- Leadership and Motivation
- Hazmat deliveries
- Operations Management
- Personnel Management
- Inventory Control
- Project Management
- Staff Management
- Regulatory Compliance
- Employee Development
- Employee Training
- Team Collaboration and Leadership
Military Service
- Active U.S. Army National Guard, aviation fueler, 11/01/07, Present
- United states navy, BM5, 10/01/92, 10/01/96
Strengths And Qualifications
A highly experience Manager who has demonstrated the ability to lead teams to new levels of efficiency in a competitive environment Strong business qualifications. Proven ability to successfully analyzed and identify deficiencies and potential opportunities, and develop innovative and cost effective solutions for enhancing competiveness, increasing revenues, and improving customer service. Experienced delivering fragile and hazardous materials in the United States Navy. Expertise in hazmat procedures and emergency containment measures.
Certification
- CDL-AM with endorsments-HAZMAT, TANKER, and Double/Triples
- TWIC - Security Clearance for Ports Entry
Affiliations
- Active Member at Church and Volunteer at our food pantry.
References
References available upon request.
Timeline
Business Owner/Operator
KC-Max Services, Llc.
2015.05 - Current
Operator/Logistics Coordinator
Resource Transport, Llc.
2014.01 - 2015.05
General Manager of Operations
Stevens Transport dba Stevens Tanker Div.
2012.08 - 2014.01
Lead CDL Driver/Trainer Coordinator
Alan Ritchey, Inc.
2009.11 - 2012.08
Night Supervisor
native oil field services
2008.07 - 2009.01
CDL Driver
caprock specialty contractors
2006.09 - 2008.07
Lead CDL Driver
SNL DISTRIBUTION
2003.10 - 2006.08
Manager/Service Technician
SMART START INC.
1999.08 - 2003.09
A.S. Telecommunications Management -
devry institute of technology
- CDL-AM with endorsments-HAZMAT, TANKER, and Double/Triples
- TWIC - Security Clearance for Ports Entry
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