Patrick White
Results-driven operations and client service leader with 8+ years of progressive experience in team
management, customer experience, business development, and facility operations. Proven ability to
lead cross-functional teams, drive revenue through strategic outreach, and deliver exceptional service
in fast-paced environments. Strong communicator, team builder, and problem solver with a background
in fitness, finance, and hospitality industries.
Work History
Facility Operations Leader
3 Years- Lead operations for a high-traffic health club, managing cleanliness, safety, and team performance
standards.
- Supervise and schedule a team of 30+ staff, ensuring alignment with company service and
cleanliness goals.
- Oversee department budget and payroll, reporting monthly financials to the General Manager.
- Drive hiring, onboarding, and continuous training to optimize operational consistency and morale.
Business Development Representative
1 Year 10 Months- Executed targeted outbound campaigns across phone, email, and social platforms to generate
qualified sales leads.
- Collaborated with leadership to onboard and train new team members, improving ramp-up times.
- Surpassed KPIs by consistently scheduling high-conversion sales meetings and maintaining detailed
CRM documentation.
Member Services Lead Associate
2 Years 8 Months- Delivered exceptional front-desk support, resolving member issues, processing payments, and
promoting services.
- Led onboarding and mentorship for new associates, ensuring alignment with brand service standards.
- Supported membership sales through relationship building and accurate transaction handling.
Client Service Representative
1 Year- Handled complex client inquiries, providing clear guidance on financial topics and account services.
- Navigated multiple systems to efficiently resolve issues and maintain high client satisfaction in a
fast-paced environment.
Owner/Operator
2 Years 6 Months- Directed all operations of a franchise restaurant, from staffing and inventory to marketing and vendor
relations.
- Implemented cost-saving initiatives and staff training programs that increased margins and service
quality.
- Boosted customer loyalty through community engagement and consistent service excellence.