Patrick Yock
Dyer,IN
Summary
Senior Delivery Leader with a strong track record in global digital transformation within Life Sciences and Chemicals. Expertise includes SAP S/4HANA, middleware integration, and ITIL 4, with a focus on managing multimillion-dollar portfolios and stabilizing enterprise platforms. Proven success in enhancing delivery processes, improving team productivity, and ensuring high customer satisfaction through effective logistics management. Recognized for strategic planning and team leadership that drives operational excellence and fosters collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Delivery Lead - Roche IPS Middleware Program
Accenture
Indianapolis, Indiana
04.2025 - Current
- Led delivery across Innovation, Capacity, and Managed Services portfolios for the IPS Middleware Program.
- Directed global teams supporting 30+ middleware operations, modernization, and integration governance.
- Oversaw SLA/KPI performance, incident/problem management, release planning, and demand intake.
- Managed capacity, budgeting, forecasting, risk mitigation, and operational excellence.
- Drove innovation, automation, and platform reliability improvements.
- Implemented best practices for resource allocation and team performance.
Delivery Lead - Merck KGaA (Electronics & Life Science Divisions)
Accenture
01.2018 - 01.2025
- Led two SAP S/4HANA AMS portfolios across incident, problem, request, and change management.
- Directed 30+ global resources aligned to ITIL 4 standards and compliance.
- Owned SLA governance, KPI management, escalation handling, and executive reporting.
- Delivered $8M in new sales expansion through service modernization and portfolio growth.
- Led S/4HANA 1809 upgrade and global regression/stability readiness.
- Served as NA Cutover Lead for multi-region S/4 separation and hypercare.
- Improved platform stability through automation, incident reduction, and backlog cleanup.
- Global AMS Portfolios ($10M + $20M)
- $8M in New Sales Growth
Warehouse Project Manager - Dow Chemical
Accenture
01.2017 - 01.2018
- Managed a 25-person deployment team across 19 warehouses during major corporate separation.
- Delivered cutover readiness, hypercare, operational continuity, and executive reporting.
OTC Global Process Lead - ANGUS Chemical
Accenture
01.2015 - 01.2018
- Owned end-to-end global O2C process including standards, KPIs, policies, and governance.
- Led SAP enhancements, release cycles, UAT, and cross-functional alignment.
- Delivered $1.5M in new sales through SAP capability expansion and service enhancements.
- Oversaw AMS, BPO, and ITO partners to ensure compliance and service quality.
- Led automation, analytics, and digital modernization initiatives.
- Ensured SOX, GxP, GDPR, and audit compliance across global operations.
- Global O2C Process Ownership
- $1.5M in New Sales
Business Process Architect / SAP SD & LE Lead
Accenture
01.2004 - 01.2016
- Delivered SAP SD/LE enhancements, architecture design, divestiture programs, and stabilization efforts.
- Directed global offshore/nearshore teams to deliver scalable SAP solutions aligned to business objectives.
Education
Bachelor of Arts -
Saint Louis University
St Louis, MO01-1996
Skills
- SAP S/4HANA expertise
- Middleware integration
- SLA governance
- SAP enhancements
- Managed services leadership
- ITIL 4 operations
- Incident management
- Capacity planning
- Team leadership
- Risk mitigation
- Release and hypercare management
- Digital modernization and automation
- Platform stability
- Cloud architecture alignment
- Budgeting and portfolio management
- Global process ownership
- Executive stakeholder engagement
Certification
- ITIL 4 Foundations - Service Management
- Accenture Certified Delivery Lead
- SAP S/4HANA Functional Expertise (O2C, SD, LE)
Personal Information
Title: Senior Manager - Technology Delivery Leader
Timeline
Delivery Lead - Roche IPS Middleware Program
Accenture
04.2025 - Current
Delivery Lead - Merck KGaA (Electronics & Life Science Divisions)
Accenture
01.2018 - 01.2025
Warehouse Project Manager - Dow Chemical
Accenture
01.2017 - 01.2018
OTC Global Process Lead - ANGUS Chemical
Accenture
01.2015 - 01.2018
Business Process Architect / SAP SD & LE Lead
Accenture
01.2004 - 01.2016
Bachelor of Arts -
Saint Louis University