Patrick C Birdwell
Jacksonville
Summary
Dedicated quality assurance manager with a strong focus on compliance auditing and service improvement. Skilled in identifying trends through data analysis and resolving client issues effectively, contributing to enhanced customer retention and satisfaction.
Overview
11
11
years of professional experience
Work History
Barber
Self-employeed
Jacksonville
06.2015 - Current
- Developed strong client relationships through attentive customer service and communication.
- Consulted with clients to determine desired styles and grooming preferences.
- Provided professional barbering services, such as haircuts, shaves, and trims to customers.
Account Management
DuraVent
Jacksonville
06.2024 - 03.2025
- Analyzed client feedback to identify areas for service improvement and innovation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Inspected products for defects and ensured compliance with quality standards.
- Participated in root cause analysis to identify recurring quality problems.
- Ensured that all products met customer requirements prior to shipment.
Quality Assurance Manager
Gourmet Gardens
Jacksonville
01.2019 - 03.2024
- Conducted audits to ensure compliance with industry regulations and company policies.
- Implemented corrective actions for identified quality issues and deviations.
- Analyzed data from quality tests to identify trends and areas for improvement.
- Managed client relationships to ensure satisfaction and retention.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX05-2008
Skills
- Quality assurance
- Customer relationship management
- Compliance auditing
- Issue resolution
- Data analysis
- Service improvement
- Attention to detail
- Strategic marketing management
- Marketing and sales
- Process improvement
- Service innovation
- Effective communication
- Time management
- Inspection protocols
- QC planning
- Safety compliance adherence
Timeline
Account Management
DuraVent
06.2024 - 03.2025
Quality Assurance Manager
Gourmet Gardens
01.2019 - 03.2024
Barber
Self-employeed
06.2015 - Current
High School Diploma -
Jacksonville High School