Summary
Overview
Work History
Education
Skills
Timeline
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Kortney Hood

Portland

Summary

Experienced with precision cutting and contemporary styling techniques essential for barbering. Utilizes exceptional customer service to build lasting client relationships and ensure client satisfaction. Knowledge of maintaining sanitary and organized workspaces, ensuring safe and pleasant environment for clients.

Overview

7
7
years of professional experience

Work History

Barber

SportClips Haircuts
05.2024 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Front Counter

The Tattoo Spot
05.2018 - 09.2023
  • Provide a positive, luxury experience for all clients
  • Book appointments
  • Ensure client's comfort at all times
  • Complete phone calls
  • Develop client relationships to retain and expand business by providing
  • Handle Social Media, Emails and phone calls
  • Greet customers
  • File paperwork
  • Answer the phone
  • Cash handling
  • Computer skills
  • Credit card machine
  • Microsoft knowledge
  • Processed cash and card transactions accurately to minimize drawer errors
  • Handled incoming telephone calls to collect messages and field basic inquiries
  • Accepted payments via cash, card and check
  • Coordinated schedules, set appointments and printed related paperwork

Education

Certificate Of Technical Studies - Dental Assisting

Pima Medical Institute
Renton, WA

Trade Certification - Cosmetology program

Delta Technical College
01.2017

Skills

  • Correspondence writing
  • Quality assurance
  • Word processing
  • Customer service
  • Microsoft Word
  • Customer relations
  • Written communication
  • Multi-line telephone system operation
  • Innovative hairstyling techniques
  • Customer buying trends
  • Customer assistance and interaction
  • Administrative skills
  • Listening skills
  • Team collaboration
  • Oral and writing communication
  • Front office management
  • Appointment confirmation
  • Cash transactions
  • Email and telephone decorum
  • Office supplies ordering
  • Issue handling

Timeline

Barber

SportClips Haircuts
05.2024 - Current

Front Counter

The Tattoo Spot
05.2018 - 09.2023

Trade Certification - Cosmetology program

Delta Technical College

Certificate Of Technical Studies - Dental Assisting

Pima Medical Institute

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Kortney Hood