KAREN MCVICKER
Palestine,USA
Summary
Dynamic professional with extensive experience at Rock Bottom Ranch, excelling in client communication and grant writing. Proven ability to maintain confidentiality while providing exceptional support to residents. Skilled in office organization and adept at managing multiple tasks efficiently, ensuring a polished and professional environment. Committed to enhancing client experiences through effective problem resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Advocate
Rock Bottom Ranch
Palestine, USA
09.2024 - 06.2025
- Provide for the needs of residents, maintaining the confidentiality, professionalism, and policies of the agency when working with shelter residents.
- Sign and uphold the ethics and confidentiality agreement.
- Perform necessary shelter operations, including, but not limited to, serving meals, doing chores, and taking inventory.
- Assist in maintaining accurate client records by providing information to the case manager regarding clients, and staying in communication with case managers, site coordinators, and/or program managers regarding all clients.
Receptionist/Assistant
Rock Bottom Ranch
Palestine, USA
04.2025 - 06.2025
- I answered the phone, worked with a non-profit organization, and learned how they operate. I took courses on how to write grants.
- Directed women in need on the phone to programs that would help them, according to their needs.
Custodial Worker
ABM Industries
San Francisco, USA
06.2023 - 11.2023
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Organized storage areas for efficient access to cleaning tools and materials.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Maintained cleanliness of assigned areas using appropriate cleaning equipment.
- Followed safety protocols while handling cleaning chemicals and supplies.
- Conducted routine inspections to ensure facility standards were met consistently.
Home Health Attendant
Accent Home Health Care
Amarillo, USA
06.2022 - 02.2023
- Bathing, dressing, grooming, toileting, and oral hygiene assistance.
- Assisting with walking, transfers, and using mobility devices.
- Planning, preparing, and serving meals, and assisting with feeding.
- Cleaning, laundry, and maintaining a clean and safe environment.
- Assisting with medication administration.
- Providing emotional support and engaging in activities.
- Clear and effective communication with clients and families.
- Observing and reporting changes in client's condition.
- Identifying and resolving issues that arise during care.
Cashier or Checker Stock Clerk
Allsups Convenience Store
Groom, USA
06.2021 - 10.2021
- Provided exceptional customer service by actively engaging with customers, answering questions, and resolving complaints promptly.
- Accurately processed sales transactions using the POS system, ensuring correct pricing and payment methods.
- Maintained a clean and organized checkout area, efficiently handling customer flow during peak hours.
- Balanced cash drawer daily, adhering to strict cash handling procedures, and identifying discrepancies.
- Assisted with inventory management by stocking shelves, and monitoring product levels.
Cashier
Goodwill Select
Willis, USA
11.2018 - 10.2020
- Balance the cash drawer at the end of each shift, ensuring accuracy.
- Trained new cashiers on register operations and customer service protocols.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assist with restocking shelves and arranging displays as needed.
- Contribute to team efforts by supporting other store areas as required.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and debit transactions accurately and securely.
- Provided excellent customer service to enhance shopping experience consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate's Degree - Creative Writing/Journalism
Liberty University
Lynchburg, VA08-2027
Medical Unit Clerk - Unit Health Coordinator
Amarillo College
Amarillo, TX05-1985
High School Equivalency Diploma - General High School Curriculum
Texas State Technical Institute
Amarillo, TXSkills
- Creative writing
- Client communication
- Grant writing
- Customer service
- Record keeping
- Health care support
- Confidentiality adherence
- Team collaboration
- Problem resolution
- Business correspondence writing
- Filing system management
- Record preparation
- Electronic document storage
- Appointment scheduling
- Calendar management
- Call handling
- Office organization
- Reception area maintenance
- Maintaining cleanliness
- Point-of-sale system
- Typing speed: 42 WPM
- Multi-line phone system operation
- Confidentiality
- Cash management
- Document scanning
- Correspondence writing
- Spreadsheet tracking
- Telephone systems
- Certified Microsoft office specialist
- Office management
- Correspondence distribution
- Verbal and written communication
- Multi-line telephone systems
- Data inputting
- Document management
- Professional and polished presentation
- Bookkeeping
- Scheduling
- Information protection
- Greeting and seating clients
- Scheduling appointments
- Meticulous and organized
- Documentation and reporting
- Business administration
- Customer/Client relations
- Administrative support
- Project coordination
- Data entry
- PC proficient
- Call redirection
- Organization skills
- Professional demeanor
- Calm demeanor
- Office equipment operations
- Strategic planning
- Reception desk management
- Positive and professional
Additional Information
Kelly Tinley, Director, Rock Bottom Ranch, 3099 N. Highway 287, Palestine, TX, 75803, 903-480-8937, Rachel Ferguson, Resident Mom, Rock Bottom Ranch, 3099 N. Highway 287, Palestine, TX, 75803, 430-333-1137, Cpt. Walter Curry, Boat Captain, Self, 7012 rd. F, Sterling, AK, 99669, 907-420-4909
Certification
- Certified Medical Unit Health Coordinator 1985
Languages
English
Professional
Spanish
Professional
Hebrew
Elementary
References
References available upon request.
Timeline
Receptionist/Assistant
Rock Bottom Ranch
04.2025 - 06.2025
Residential Advocate
Rock Bottom Ranch
09.2024 - 06.2025
Custodial Worker
ABM Industries
06.2023 - 11.2023
Home Health Attendant
Accent Home Health Care
06.2022 - 02.2023
Cashier or Checker Stock Clerk
Allsups Convenience Store
06.2021 - 10.2021
Cashier
Goodwill Select
11.2018 - 10.2020
Associate's Degree - Creative Writing/Journalism
Liberty University
Medical Unit Clerk - Unit Health Coordinator
Amarillo College
High School Equivalency Diploma - General High School Curriculum
Texas State Technical Institute