Patrick Edward Duffy
Winter Haven,FL
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Service-oriented Technician experienced with organizations. Determined and experienced in diagnosing issues and performing repairs. Offers excellent mechanical maintenance and repair abilities.
Focused Technician considered expert in maintenance services. Demonstrating keen sense of urgency to every customer. Over 5 years delivering multi-faceted trade skills in industrial environments.
Diligent technician skillful in improving design processes while increasing team efficiency and boosting work quality through analytical approaches. Strong attention to detail combined with methodical and conscientious nature. Successfully manages all facets of design and production to produce durable, high-quality products.
Reliable Installer with over 5 years of experience in technician and customer service roles. Lifts up to 80 pounds safely and effectively and follows directions to complete tasks accurately.
Forward-thinking professional offering more than 5 years of experience working in demanding, deadline-driven environments. Excellent skills servicing systems, making repairs and conducting warranty work.
Overview
11
11
years of professional experience
Work History
Technician
Stanley Steemer
Lakeland , FL
2017.10 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on vacuum hoses, solution lines, hose pumps and other various equipment.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Set up and performed test activities.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Performed routine maintenance of cleaning equipment such as stair wands, carpet wands, upholstery tools and many more materials for manufacturing operations.
- Implemented, configured and optimized safety standards.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
- Averaged working between 4-8 jobs per day in either one or multiple locations.
Concrete Laborer
CJ’s Concrete Contractors
Winter Haven , FL
2016.08 - 2017.10
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Leveled, smoothed and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Mixed, spread and patched concrete to specifications.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Created specific finishes on poured concrete.
- Trained new laborers in crew processes and safety behaviors.
- Averaged between 4-6 jobs per day in multiple locations.
Food Delivery Driver
Farmer Jack Produce
Winter Haven , FL
2016.01 - 2016.05
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Coordinated work of team of drivers delivering across local area.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Averaged between 4-8 jobs per day in various locations.
Customer Service Representative
AT&T
Lakeland , FL
2015.05 - 2016.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Managed between 20 calls per day from customers.
Cashier
Walmart Supercenter
Winter Haven , FL
2014.03 - 2015.05
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $100 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Optical Technician
Walmart Vision Center
Winter Haven , FL
2013.03 - 2014.03
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect sizes.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Recorded vision measures accurately and placed orders with eyeglass manufacturers.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated patients aged 20 to 90 on proper care and transportation of spectacles.
- Position was only part time.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2005
Skills
- Customer Service
- Verbal and Written Communication
- Attention to Detail
- File and Record Maintenance
- Multitasking and Organization
- Reading Comprehension
- Microsoft Word
- Active Learning
- Works Well Under Pressure
Timeline
Technician
Stanley Steemer
2017.10 - Current
Concrete Laborer
CJ’s Concrete Contractors
2016.08 - 2017.10
Food Delivery Driver
Farmer Jack Produce
2016.01 - 2016.05
Customer Service Representative
AT&T
2015.05 - 2016.01
Cashier
Walmart Supercenter
2014.03 - 2015.05
Optical Technician
Walmart Vision Center
2013.03 - 2014.03
High School Diploma -
Lake Region High School
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