Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patrick M. Higgins

Philadelphia,PA

Summary

Goal-oriented individual who works well with deadlines and being under pressure while maintaining a positive disposition. Comfortable with any Microsoft Software, and capable of quickly adapting to any additional systems used. Comes from a wide variety of job experiences, which has accumulated a well rounded skillset including customer service, technical fluency, and creative thinking.

Overview

10
10
years of professional experience

Work History

Retail Sales Specialist

REI
06.2022 - Current
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Trained new associates on product knowledge, customer assistance techniques, workflow improvements, and task management skills.
  • Quickly adapted to constant shifts of the need for support for both my managers and coworkers, providing efficient and cheerful assistance.

Facilitator

Giant Food Stores
03.2020 - 05.2022
  • For Giant Direct: Managed up to ten shoppers at a time who collected groceries for customers unable to shop in the store
  • The opportunity to educate and train my employees, whether refining existing skills or learning new skills, came daily
  • This department employed people of all ages, socioeconomic backgrounds, and had a wide variety of learning differences which required their own differentiated instruction for growth and success to be possible.
  • Identified areas in need of improvement and implemented solutions.
  • Collected data on shopper efficacy through data analysis and implemented solutions for improvement.
  • Collected data on spending trends, in-house errors, and weekly average profits in Microsoft Excel

Freelance Musician

Self-employed
09.2013 - Current
  • A wide variety of work as a performer and coworker including recording sessions, last-minute subbing for concerts/events, and booking/contracting work for individual and/or group performances
  • Freelancing has provided opportunities for growth in communication, networking, business skills, financing, critical thinking, as well as rapid internalization of information and concepts
  • Woodwinds/Vocals for Remember Jones: Toured the continental United States with an original Soul/Pop band for 3 years, totaling in hundreds of shows in over 35 states.
  • This built skills with marketing, music production, performance, and team skills with this original project run by 13 people.
  • Taught private music lessons, adapting tuition to ages and skill levels.

Lesson Teacher/Camp Counselor

Upper Moreland School District
06.2013 - 07.2017
  • Upper Moreland Summer Arts Camp: For 6 weeks out of the summer, worked with students ranging from 4th to 9th grade, teaching them privately and as a large ensemble
  • This position helped to refine teaching skills while working with other professional educators, as well as personal musicianship.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Worked with children of varying age, interest, skill, and developmental levels.

Assistant Audio Engineer/Intern

Drowning Fish Studios
05.2018 - 01.2020
  • Worked with veteran audio engineers, honing skills regarding various recording techniques, microphone/amplifier care and repair, recording software techniques with ProTools and LogicX, as well as engineer/client relations.
  • Maintained positive work atmosphere by building relationships with co-workers and clients.

Education

Bachelor of Arts - Jazz Studies

Rowan University College of Performing Art
Glassboro, NJ
05.2018

Bachelor of Education - Music Education

Rowan University College of Education
Glassboro, NJ
05.2018

Skills

  • Researching Knowledge
  • Records Management
  • Complex Problem Resolution
  • Outstanding Math Skills
  • Project Leadership
  • Clear Public Speaking Skills
  • Data Entry Familiarity
  • Efficient Time Management
  • Creative Thinking
  • Strong Desire to Improve

Accomplishments

  • Graduated Magna Cum Laude from Rowan University
  • Dean's List Student at Rowan from 2013-2018
  • Awarded the Bill Walters Scholarship in 2017 for outstanding achievements in Jazz Studies.

Timeline

Retail Sales Specialist

REI
06.2022 - Current

Facilitator

Giant Food Stores
03.2020 - 05.2022

Assistant Audio Engineer/Intern

Drowning Fish Studios
05.2018 - 01.2020

Freelance Musician

Self-employed
09.2013 - Current

Lesson Teacher/Camp Counselor

Upper Moreland School District
06.2013 - 07.2017

Bachelor of Arts - Jazz Studies

Rowan University College of Performing Art

Bachelor of Education - Music Education

Rowan University College of Education

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Patrick M. Higgins