Patrick Pheil
Summary
Provides seamless customer service to providers in fast-paced call center environments, and in person relations while building excellent problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Magnolia Ridge Health & Rehab
2024.01 - Current
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Facilitated personal hygiene management, feeding and ambulation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
UF Health & Rehab
2021.07 - Current
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Riverwood Health & Rehab
2019.06 - 2021.06
After Care Instructor & Substitute Teacher
Northside Christian Academy
2017.01 - 2019.05
Member Care Representative II
Nationwide Mutual Insurance Company
2016.10 - 2017.06
- Handled sensitive customer information securely, adhering to company privacy policies at all times.
- Delivered prompt services to customers pertaining to their insurance policy, i.e. making a payment, add/remove vehicles, policy changes, etc.
Education
Certified Nursing Assistant - Nursing
Affordable Training
Jacksonville, Florida05.2017
High School Diploma -
Interlachen High School
Interlachen, Florida06.2011
Skills
- Certified in CPR/AED
- Feeding Assistance
- Safety Precautions
- Infection Control
- Blood Glucose Testing
- Calm disposition
- Customer Service
- Call Center Operations
- Payment Processing
- Teamwork and Collaboration
References
Felicia Lovett
UF Health & Rehab, Registered Nurse
(910) 548 - 0051
Caitlin Maxwell
Magnolia Ridge Health & Rehab, Registered Nurse
(904) 505 - 9896
Helen Bohannon
Northside Christian Academy
(904) 237 - 6029
Tiffany Alexander
Nationwide Mutual Insurance, Supervisor
(904) 580-3503
Megan Snider
Bayada Home Health Care, Electronic Referral Intake
(904) 796 - 2215
Timeline
Certified Nursing Assistant
Magnolia Ridge Health & Rehab
2024.01 - Current
Certified Nursing Assistant
UF Health & Rehab
2021.07 - Current
Certified Nursing Assistant
Riverwood Health & Rehab
2019.06 - 2021.06
After Care Instructor & Substitute Teacher
Northside Christian Academy
2017.01 - 2019.05
Member Care Representative II
Nationwide Mutual Insurance Company
2016.10 - 2017.06
Certified Nursing Assistant - Nursing
Affordable Training
High School Diploma -
Interlachen High School
Similar Profiles
Faith WilliamsFaith Williams
Human Resources Manager at Magnolia Ridge Health and RehabHuman Resources Manager at Magnolia Ridge Health and Rehab
Tycena BrooksTycena Brooks
Certified Nursing Assistant at Magnolia Health and RehabCertified Nursing Assistant at Magnolia Health and Rehab
Regina WittRegina Witt
Assistant Director of Nursing at Magnolia Ridge Health And RehabilitationAssistant Director of Nursing at Magnolia Ridge Health And Rehabilitation