Patrick Pheil
Summary
Provides seamless customer service to providers in fast-paced call center environments, and in person relations while building excellent problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Magnolia Ridge Health & Rehab
01.2024 - Current
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Facilitated personal hygiene management, feeding and ambulation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
UF Health & Rehab
07.2021 - Current
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Riverwood Health & Rehab
06.2019 - 06.2021
After Care Instructor & Substitute Teacher
Northside Christian Academy
01.2017 - 05.2019
Member Care Representative II
Nationwide Mutual Insurance Company
10.2016 - 06.2017
- Handled sensitive customer information securely, adhering to company privacy policies at all times.
- Delivered prompt services to customers pertaining to their insurance policy, i.e. making a payment, add/remove vehicles, policy changes, etc.
Education
Certified Nursing Assistant - Nursing
Affordable Training
Jacksonville, Florida05.2017
High School Diploma -
Interlachen High School
Interlachen, Florida06.2011
Skills
- Certified in CPR/AED
- Feeding Assistance
- Safety Precautions
- Infection Control
- Blood Glucose Testing
- Calm disposition
- Customer Service
- Call Center Operations
- Payment Processing
- Teamwork and Collaboration
References
Felicia Lovett
UF Health & Rehab, Registered Nurse
(910) 548 - 0051
Caitlin Maxwell
Magnolia Ridge Health & Rehab, Registered Nurse
(904) 505 - 9896
Helen Bohannon
Northside Christian Academy
(904) 237 - 6029
Tiffany Alexander
Nationwide Mutual Insurance, Supervisor
(904) 580-3503
Megan Snider
Bayada Home Health Care, Electronic Referral Intake
(904) 796 - 2215
Timeline
Certified Nursing Assistant
Magnolia Ridge Health & Rehab
01.2024 - Current
Certified Nursing Assistant
UF Health & Rehab
07.2021 - Current
Certified Nursing Assistant
Riverwood Health & Rehab
06.2019 - 06.2021
After Care Instructor & Substitute Teacher
Northside Christian Academy
01.2017 - 05.2019
Member Care Representative II
Nationwide Mutual Insurance Company
10.2016 - 06.2017
Certified Nursing Assistant - Nursing
Affordable Training
High School Diploma -
Interlachen High School
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