Open To Work
Patrick Porterfield
Newark,NJ
Summary
Results-driven Truck Control Agent known for strong leadership and operational efficiency. Committed to improving processes and customer satisfaction, leveraging problem-solving skills to coordinate teams and resolve logistical challenges.
Overview
32
32
years of professional experience
Work History
TRUCK CONTROL AGENT
FEDEX EXPRESS
04.2011 - Current
- Managed daily operations to ensure timely package delivery and customer satisfaction.
- Oversaw team performance, providing guidance and training to improve service efficiency.
- Implemented process improvements to streamline logistics workflows and reduce delays.
- Coordinated with cross-functional teams to resolve issues affecting shipment timelines.
Customer Service Representative
Boss Shine International
05.2003 - 03.2020
- Trained and mentored new team members on company policies and procedures.
- Streamlined communication processes between departments to improve response times.
- Developed training materials for ongoing staff development initiatives.
Security Escort
Patient Care Inc.
02.1994 - 04.2003
ensure the saftey of visiting nurse's and or therapists while traveling to and from patient's home
Education
High School Diploma -
High School Diploma - Industrial Mechanic
Essex County Vocational High
Newark, NJ06-1980
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Conflict resolution
- Polite communication skills
- Team leadership
- Active listening
- Decision-making
- Team building
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteSalary Range
$20/hr - $30/hrTimeline
TRUCK CONTROL AGENT
FEDEX EXPRESS
04.2011 - Current
Customer Service Representative
Boss Shine International
05.2003 - 03.2020
Security Escort
Patient Care Inc.
02.1994 - 04.2003
High School Diploma -
High School Diploma - Industrial Mechanic
Essex County Vocational High