Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Timothy Braithwaite

Newark

Summary

Driven FedEx Express veteran adept in leveraging problem-solving and customer service skills to enhance operational efficiency and elevate customer satisfaction. Excelled in conflict resolution and software operation, significantly improving service delivery and reducing package damage rates. Demonstrates a goal-oriented mindset and flexibility, ensuring top-notch service across roles.

Overview

16
16
years of professional experience

Work History

Truck Control Agent

Fedex Express
02.2021 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved Driver complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Operates TRIP software to; Departe/ Arrive Truck routes, create new routes (ADHOCS) cross reference information for service checks.
  • Performs PST Checks at various points of the FDX EWRHUB facility. (Primary,Secondary,Tetriary)

Package Handler

Fedex Express
12.2014 - 02.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cashier Specialist

CVS Pharmacy
12.2008 - 08.2009
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Montclair High School
Montclair, NJ
06.2008

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Great listener
  • Eloquent and polite
  • Concise and good vernacular
  • Goal-oriented mindset
  • Critical Thinking
  • Flexible Schedule
  • Conflict Resolution
  • Internet savvy

Accomplishments

Multi time Bravo Zulu Award winner

Employee of the month on numerous occasions

Timeline

Truck Control Agent

Fedex Express
02.2021 - Current

Package Handler

Fedex Express
12.2014 - 02.2021

Cashier Specialist

CVS Pharmacy
12.2008 - 08.2009

High School Diploma -

Montclair High School

Similar Profiles

CREATE PROFILE
Timothy Braithwaite