Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patriel Gogo

Columbia

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier and Line Cook

Willie B's Sisters Southern Cuisine
01.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Old Republic Home Protection
12.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Deli Associate

Publix Grocery Store
02.2020 - 12.2021
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Warehouse Assistant

Ross Stores Distribution Center
12.2019 - 02.2020
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Cashier and Sales Associate

Tisun Beauty Supply
10.2018 - 11.2019
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.

Host

California Pizza Kitchen
05.2017 - 09.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Zebulon B Vance
Charlotte, NC
06-2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Certification

  • CDL class A, Trusted King Transport - January 2025-May 2025
  • Completed comprehensive CDL Class A training including pre-trip inspections, road driving, and safety regulations


Timeline

Cashier and Line Cook

Willie B's Sisters Southern Cuisine
01.2024 - 01.2025

Customer Service Representative

Old Republic Home Protection
12.2021 - 11.2023

Deli Associate

Publix Grocery Store
02.2020 - 12.2021

Warehouse Assistant

Ross Stores Distribution Center
12.2019 - 02.2020

Cashier and Sales Associate

Tisun Beauty Supply
10.2018 - 11.2019

Host

California Pizza Kitchen
05.2017 - 09.2018

High School Diploma -

Zebulon B Vance

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