Dynamic professional with extensive experience at Texas Health & Human Services, excelling in onsite inspections and compliance analysis. Proven track record in managing multidisciplinary teams and enhancing program effectiveness. Skilled in abuse investigations and risk assessment, fostering collaboration to achieve high-quality service delivery and community engagement.
Overview
14
14
years of professional experience
Work History
Inspector V Surveyor
TEXAS HEALTH & HUMAN SERVICES
Rosenberg, TX
04.2025 - Current
Surveyor Intermediate Care Facilities (ICF).
Conduct onsite inspections and investigations, including investigations of abuse, neglect, and exploitation.
Documented all inspection results accurately in accordance with established guidelines.
Monitored ongoing compliance through regular follow-up inspections and evaluations.
Prepared detailed reports on inspection findings for management review.
Manager of Residential and Day Programs
THE HARRIS CENTER FOR MENTAL HEALTH AND IDD
Houston, TX
11.2014 - 02.2025
Managed daily operations of residential and day programs, ensuring compliance with state and federal regulations while providing high-quality services to individuals with intellectual and developmental disabilities.
Lead and supervised a multidisciplinary team, fostering a collaborative environment to enhance program effectiveness and staff development.
Oversaw budgeting and financial management for programs, ensuring cost-efficiency and resource optimization.
Designed and implement strategies for continuous improvement, focusing on client care, staff engagement, and operational performance.
Served as a key liaison between internal teams, external partners, and community organizations to strengthen community partnerships and expand service delivery.
Planned and executed monthly and annual community events to increase awareness and participation in programs.
Successfully secured grants for community engagement projects, contributing to program growth and sustainability.
Medical Eligibility Specialist I
TEXAS HEALTH & HUMAN SERVICES
Houston, TX
07.2011 - 12.2013
Determined eligibility for medical services for elderly individuals and people with disabilities, ensuring compliance with regulatory standards.
Conducted interviews, gathered data, and provided comprehensive information to clients, agency staff, and the general public.
Managed ongoing eligibility reviews and provided guidance on program benefits.
Education
Bachelor of Business Science - Community Development
Central Michigan University
Mt. Pleasant, MI
12.2010
Skills
Onsite inspections
Compliance analysis
Abuse investigations
Regulatory reporting
Risk assessment
Program management
References
Available upon request
Community Service
Basketball for ALL, Inc., Board Member, Houston, TX, 2024-09, Present, Network with local organizations and community leaders to build partnerships and expand program reach., Connect families and individuals with special needs to inclusive recreational activities, fostering a sense of community and belonging., Advocate for community inclusion by promoting awareness of accessible sports
Bloom, Board Member, Houston, TX, 2022-01, Present, Serve as an app educator, providing guidance and support to users to ensure they effectively engage with fitness resources., Lead community engagement initiatives, collaborating with local organizations to increase awareness of the nonprofit's mission and programs., Facilitate educational workshops and outreach efforts to promote health and wellness within underserved communities., Foster partnerships with fitness professionals to expand program offerings and support diverse fitness needs.
Computer Data Systems
EIV – Enterprise Income Verification
TMHP – Texas Medicaid & Healthcare Partnership
EVV – Electronic Visit Verification
EPIC – Electronic Health Record EHR Software
References
References available upon request.
Timeline
Inspector V Surveyor
TEXAS HEALTH & HUMAN SERVICES
04.2025 - Current
Manager of Residential and Day Programs
THE HARRIS CENTER FOR MENTAL HEALTH AND IDD
11.2014 - 02.2025
Medical Eligibility Specialist I
TEXAS HEALTH & HUMAN SERVICES
07.2011 - 12.2013
Bachelor of Business Science - Community Development