Patrinia Hoy

• 2+ years of Healthcare Customer Service experience
• Diverse experience with Medical Billing, Payment Arrangement, Posting Insurance Payment, obtaining prior authorizations, insurance verification, etc
• Knowledge of Medical Terminology and HIPAA guidelines
• Dealt with Private and Commercial Insurance
• Extensive use of EVR/EPIC systems
• Excellent communication skills, detailed-oriented, organized, ability to handle high volume of calls
• Proficiency with Microsoft Office (Word, Excel, Outlook and Powerpoint)
• Bluezone
• Moxie

Experienced Customer Services ll bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.