Patrinia Hoy
Arlington,Tx
Summary
Client Services ll
Professional summary:
2+ years of Healthcare Customer Service experience as well as 20+ in Customer Service
Diverse experience with Medical Billing, Payment Arrangement, Posting Insurance Payment, obtaining prior authorizations, insurance verification, etc
Knowledge of Medical Terminology and HIPAA guidelines
Dealt with Private and Commercial Insurance
Extensive use of EVR/EPIC systems, Extensive use of MSP(Director 7) Blitz and Nci
Excellent communication skills, detailed-oriented, organized, ability to handle high volume of calls
Overview
9
9
years of professional experience
Work History
Client Service ll
Planet Home Lending
10.2023 - Current
- Assist Clients regarding inquires on Mortages, Arm loans, Recasting, Escrow accounts,Fixed rate Hippa Guidelines Investigate refunds Take payments Update Demographics communicate throughly through chat,calls and email Efficiently answer inbound calls effectively assist in train new hire employees Assist client with acts/Heloc & Escrow Create cases regarding delinquent taxes ,insurance payments Update payment information Both WFH and In office work enviorment Daily meetings of compliance Create request for any updates regarding payoff amounts, change to account update demographics
Client Services II
Bank of America
06.2021 - 08.2023
- Efficiently answer inbound calls effectively assist in train new hire employees Assist client with inquiries regarding mortgage acts/Heloc & Escrow Create cases regarding delinquent taxes ,insurance payments Update payment information CVL( auto loan) assistance advise clients where to register, any edits to title ownership Both WFH and In office work enviorment Daily meetings of compliance Create request for any updates regarding payoff amounts, change to account update demographics
Case Management
AMN Healthcare
02.2021 - 10.2022
- Respond to emails/chats in a timely manner Correspond with other departments regarding clients accounts maneuver through Moxie,Peoplesoft 8.3& 9.3 Amie Create/terminate cases regarding payroll investigate Follow up HIPAA guidelines Contacted the Insurance companies for Insurance verification, obtaining authorization, eligibility, benefits etc Communicated the Explanation of Benefits with the patients Collected payments/payment plans Provided payment arrangement assistance with the patients
- Direct communication via phone/email/fax/ to discuss the patient’s financial status
- Posted payments timely on the database
- Updated account statements, generated financial reports, released invoices, and resolved account discrepancies
- Extensive use of EVR/EPIC systems.
Coordinating Assistant
Commscope /Vssi- TXAugust
01.2015 - 10.2018
- Filed documents submit invoices from customers and clients
- Answered calls, train, submit emails, SAP log in credentials
- Assisted human resource manager with the requirements on site, provide detailed report weekly correspond with staffing agencies daily payroll hold meetings three times a week, arrange company meetings, luncheons
- Handled Accounts payable
- Health insurance benefits for employees and families
- Set up business meetings for potential new clients Dispatch both local and distant trucks to locations with products Recruit,Interview,Hire and occasionally Terminate employees Daily meetings of compliance
Education
HS Diploma - undefined
Lamar High School
2012
Skills
- Proficiency with
- Microsoft Office (Word, Excel, Outlook and Powerpoint)
- Telepath,Geneysis Phone systems
- Diverse experience with Mortgages
- Moxie
- Microsoft Applications (One note,Outlook,Teams,Excel,Word)
Timeline
Client Service ll
Planet Home Lending
10.2023 - Current
Client Services II
Bank of America
06.2021 - 08.2023
Case Management
AMN Healthcare
02.2021 - 10.2022
Coordinating Assistant
Commscope /Vssi- TXAugust
01.2015 - 10.2018
HS Diploma - undefined
Lamar High School