Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patronia R. Lineberger

Rocky Mount,NC

Summary

I am a friendly, loyal and dedicated individual. I get along well with others and know how to be a team player while also working efficiently on my own. I have many years of customer service, data entry, and bank operations experience. I also have experience in accounts payable. I am looking to further my experience and knowledge in other areas of the banking and business industry.

Overview

27
27
years of professional experience

Work History

Card Payment Operations Business Specialist II

Truist
11.2017 - 04.2025
  • Performed all tasks required to ensure accurate, timely, and efficient processing of new credit card and line of credit applications and maintenance requests received in the Bankcard Operations Production area. Processed requests. Ensured appropriate compliance disclosures were delivered within required timeframes. Verified signatures and IVR recordings on all applications received in Bankcard operations for processing, research and clear exceptions within the image workflow process. Send adverse action letters to clients for incomplete applications. Complete daily change of address report, work Reg E report and perform QC. Worked ADM queues for client onboarding new credit card accounts, balance transfers, interest rates for credit card accounts.

Bankcard Loan Ops Processing Specialist II

Adecco/BB&T
10.2016 - 11.2017
  • Performed all tasks required to ensure accurate, timely, and efficient processing of new applications and maintenance requests received in the Bankcard Operations Production area. Ensured appropriate compliance disclosures are delivered within required timeframes. Verify signatures and IVR recordings on all applications received in Bankcard operations for processing, research and clear exceptions within the image workflow process.

Operations Analyst II

PNC Bank
03.2012 - 10.2015
  • Reviewed loan default history and corporate advance balances. Completed review worksheet documenting corporate balance. Validated populated data against system of record (MSP). Determined the applied capitalized amount for loan modification.
  • -Review or servicing of loan documentation, ensured that all work was completed and departmental service levels were met.
  • -Resolved any problems, issues or questions, both verbally and in writing, to ensure customer satisfaction and to maintain productive relationships with other bank departments.
  • -Complied with bank policies and federal, state and other governmental rules and regulations for multiple banks in multiple states.
  • -Knowledge of Microsoft Word, Excel, Outlook and Internet Browser.
  • -Working knowledge of retail and business, real estate and non-real estate loan types. -Knowledge of LaserPro Lending, loan tracking software, general mainframe applications, and underwriting software applications.
  • -Exercise good judgment and to work with considerable time pressure and high customer impact

Operations Specialist I

RBC Bank
08.2001 - 03.2012
  • I processed maintenance to the banks CIF system, specifically Daily Dedupand Standardization maintenance reports. I also processed bank pays, loc guarantors, customer profile maintenance, and assisted with Name and Address changes and monthly cleanup reports. Ability to communicate effectively in a professional manner. Ability to work under deadlines. Ability to provide quality customer service to associates and customers. Strong decision-making, problem-solving and research skills. Ability to think creatively, analyze data, with attention to detail.

Image Associate

RBC Bank
06.2000 - 08.2001
  • Processed name and address changes, qa'd and indexed various documents and maintained a daily name and address change spreadsheet.

Customer Service Representative

Centura Hwy(RBC Bank)
04.1999 - 06.2000
  • Answered incoming customer service calls, assisting customers with account questions in a timely and efficient manner. Identified opportunities to expand the clients relationships with the bank, and also referred customers to the appropriate department as needed.

Accounts Payable Specialist

Kelly Services/Hardee's Food System
10.1998 - 04.1999
  • Keyed utility bill payments on the system for various Hardee's Restaurants.

Teller

Centura Bank(RBC Bank)
11.1997 - 09.1998
  • Performed paying and receiving functions, issued official checks, and accepted loan payments for personal and commercial clients. Also identified opportunities to expand client relationships with the bank.

Education

NC Early Childhood Credentials I & II - Early Childhood Education

Nash Community College
Rocky Mount, NC
01.1998

College Transfer - undefined

Edgecombe Community College
Rocky Mount, NC
01.1992

Diploma - undefined

Southwest Edgecombe High School
Pinetops, NC
01.1990

Skills

  • Host, Microsoft outlook, Stellant, OnDemand and OneDegree for backoffice use MSP, Invoice Management, Process Management, Image Xpress, OCI , SharePoint and Lotus Notes Imaging workflow, BankPro, Client Central, Constant Credit and Retail Bankcard systems; Blue Zone, Client Central , FIS and IVR central verification system, Sprint, Content Navigator and OneSpan Esignature and Tsys Consumer and Commercial, Monarch, Mail merge Excel Spreadsheet
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Timeline

Card Payment Operations Business Specialist II

Truist
11.2017 - 04.2025

Bankcard Loan Ops Processing Specialist II

Adecco/BB&T
10.2016 - 11.2017

Operations Analyst II

PNC Bank
03.2012 - 10.2015

Operations Specialist I

RBC Bank
08.2001 - 03.2012

Image Associate

RBC Bank
06.2000 - 08.2001

Customer Service Representative

Centura Hwy(RBC Bank)
04.1999 - 06.2000

Accounts Payable Specialist

Kelly Services/Hardee's Food System
10.1998 - 04.1999

Teller

Centura Bank(RBC Bank)
11.1997 - 09.1998

NC Early Childhood Credentials I & II - Early Childhood Education

Nash Community College

College Transfer - undefined

Edgecombe Community College

Diploma - undefined

Southwest Edgecombe High School

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