Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Patryk Żelazny

Kraków

Summary

Results-driven Guest Service Manager with expertise in guest relations, conflict resolution, and operational management. Committed to enhancing guest satisfaction through effective communication and innovative standard operating procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Manager

Manchester Hall
Manchester
12.2022 - 05.2025
  • Managed guest inquiries and resolved issues with professionalism.
  • Developed and implemented standard operating procedures for guest services.
  • Oversaw daily operations to ensure exceptional service delivery.
  • Maintained accurate records of guest feedback and service incidents.
  • Enhanced communication between departments to improve guest satisfaction.
  • Managed inventory of supplies necessary for providing excellent customer service.
  • Resolved conflicts between customers and staff in a timely manner.
  • Coordinated special events or activities related to guest services.
  • Responded to and resolved guest issues or complaints.

Customer Service Representative

Polo Ralph Lauren
Manhattan, New York
06.2019 - 10.2022
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Executed transactions accurately using point-of-sale systems to ensure operational efficiency.
  • Assisted customers with product inquiries and order tracking to enhance shopping experiences.
  • Trained new staff on customer service protocols and operational procedures for consistent performance.
  • Maintained organized displays and managed inventory to uphold store appearance.
  • Answered customer inquiries, providing precise information about products and services.
  • Collaborated with departments to resolve complex problems, ensuring customer needs were met.
  • Remained calm under pressure, effectively diffusing tense situations.

Education

High School Diploma -

Williamsburg Preparatory High School
New York, NY
06-2015

Skills

  • Guest relations and customer relationship management
  • Conflict resolution strategies
  • Standard operating procedures
  • Operations management
  • Inventory control
  • Attention to detail
  • Cash handling

Certification

  • Completion of the 8th and highest level of The Royal English School
  • Completion of the 40 hour OSHA General Work Safety Course

Languages

English
Native/ Bilingual
Polish
Native/ Bilingual

Accomplishments

  • State youth champion in 100 and 300 meter dash on over a dozen occasions (Lesser Poland Voivodeship)
  • South Poland Macroregion 300 meter dash youth champion
  • Accolade in youth science competition Kangur Matematyczny

Affiliations

  • Possessing a keen interest in sports which is actively pursued
  • Gardening - Grew organic vegetables year-round
  • Pottery - Created ceramic bowls and mugs

Timeline

Guest Service Manager

Manchester Hall
12.2022 - 05.2025

Customer Service Representative

Polo Ralph Lauren
06.2019 - 10.2022

High School Diploma -

Williamsburg Preparatory High School

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