Patsy Carson

- Brought 40+ years of salon industry experience, including 3 years of salon ownership and extensive leadership experience in high-volume environments.

- Managed teams ranging from 6 to 100 employees, overseeing daily operations, staff performance, scheduling, service standards, and client satisfaction.

- Served approximately 40 clients per week, delivering personalized consultations and cultivating a strong base of repeat and long-term clientele.

- Ranked as a top sales and upselling performer among peers, driving additional revenue through strategic service recommendations, retail product education, and personalized client consultations.

- Trained, mentored, and coached salon professionals in technical skills, customer engagement, sales techniques, and service standards throughout a 40+ year career.

- Managed product and supply inventory for high-volume salon operations, maintaining appropriate stock levels, coordinating timely reorders, and implementing controls to minimize waste and product shortages.

- Built and maintained vendor relationships, negotiating competitive product pricing while preserving quality and availability standards.

- Oversaw financial and administrative functions, including budgeting, expense tracking, payroll processing, staff scheduling, and business recordkeeping.

- Strengthened client retention through personalized service, proactive resolution of client concerns, and relationship-building that generated repeat business and referrals.

- Developed and implemented customer promotions and loyalty incentives designed to encourage repeat visits and increase service and retail sales.

- Provided ongoing performance feedback and professional development to stylists and technicians, supporting continuous improvement in technical skills, sales performance, and client service.

- Maintained rigorous sanitation, cleanliness, and professional presentation standards to ensure a safe, polished, and welcoming salon environment.

• Delivered personalized hair and skincare consultations to enhance client satisfaction.
• Developed and implemented customized beauty treatment plans for diverse clientele.
• Mentored junior cosmetologists on advanced techniques and customer service excellence.
• Established strong client relationships through effective communication and follow-up strategies.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.