Patsy Green

• Worked on the TCTID contract.
• Streamlined workflow processes by implementing innovative technologies and best practices that resulted in improved efficiency.
• Worked with Department of Veterans Affairs clinical team members to review and update telehealth documents for the field.
• Worked with IronBow and SoldierPoint non-clinical team members to provide clinical expertise necessary for development, review, and updating of Telehealth documents.
• Gave a presentation to IronBow colleagues outlining the Telehealth Clinical Specialist work.
• Collected and monitored data regarding the team's production of documents every fiscal year.

• Staff Nurse, Geriatrics and Extended Care 1982-1998
• RN Case Manager 1998-2003
• Home Telehealth Case Manager 2003-2010
• Facility Telehealth Coordinator 2010-2018
• Acting VISN 11 Telehealth Program Manager 2010-2011
• Acting VISN 12 Telehealth Program Manager 2014-2018 (three different details during this time period)

As a Facility Telehealth Coordinator, I managed 25 Telehealth employees including Registered Nurses, Licensed Practical Nurse Telehealth Clinical Technicians, and administrative staff. During my tenure as the Facility Telehealth Coordinator, I was detailed to two different VA Veterans Integrated Service Networks (VISN) to manage Telehealth programs for seven and eight hospitals respectively.

• Played an integral role in achieving departmental objectives through active engagement in quality improvement projects, staff meetings, and professional development activities.

• Circulated general cases.
• Scrubbed small cases.
• On call weekly.

• Administered medications and treatments as prescribed by physicians.
• Provided compassionate end-of-life care, supporting patients and their families during difficult times.
• Managed ventilator settings for mechanically ventilated patients, optimizing oxygenation levels and promoting lung recovery.
• Facilitated smooth transitions between units by collaborating with other healthcare professionals during patient handoffs or transfers.