Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patsy Lopez

Chino,CA

Summary

Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.

Overview

10
10
years of professional experience

Work History

Project Coordinator

RH
Seattle
01.2023 - 03.2023
  • Assist with scheduling Design consultations
  • Vet clients to ensure I pair them up with the best designer for their project as well as ensure the designers are set up for success and have a smooth first consultation
  • Follow up with clients and their orders and support with assisting with any concerns or issues with the delivery or items delivered
  • Coordinate deliveries for clients
  • Support with customer service phone calls
  • Place orders for clients.

Ulta Beauty Advisor

Ulta Beauty
Woodinville
11.2022 - 03.2023
  • Sell and give advice on makeup, beauty products, and skincare products
  • Provide each customer with highly detailed, exceptional service by engaging with guests to determine their individual needs
  • Performed makeup applications and product demonstrations
  • Booked appointments for hair and brow bar as well as for special events
  • Ensured all testers within the store are continuously in stock and compliant with hygiene standards
  • Ensuring stock is always kept full within the prestige categories
  • Maintain store cleanliness
  • Attend to cash wrap if needed
  • Speak about our credit card and loyalty rewards benefits.

Project Leader and Project Leader Trainer

RH
Woodinville
06.2021 - 11.2022
  • Oversaw delivery ambassadors in Washington and Portland alongside supporting ambassadors in other markets in other states as well
  • Worked alongside the Home Delivery Center with customer escalations as well as ensuring metrics are being met with the ambassador's support
  • Trained new project leaders and supported markets with RHIYH startup
  • Worked with programs such as Salesforce, Dispatch track, and google sheets
  • Lived the companies Vision, Values, and Beliefs every day
  • Participated in reoccurring department meetings
  • Established close relationships with partners to continually drive solutions that deliver positive results
  • Ensure data accuracy through systems and project-related communications
  • Demonstrated strong collaboration, leadership, and critical thinking skills.

Dispatcher

Apogee at RH
Ontario, CA
01.2020 - 01.2021
  • Assist in the delivery process by addressing and correcting skipped orders, inaccurate directions, and obstructions
  • Dispatch deliveries and pickups to the appropriate driver taking into consideration safety and on-time performance
  • Communicate with customer service and Home Delivery Center leaders
  • Accurately enter data into databases or other computerized systems to maintain up-to-date transportation records
  • Dispatching routes and drivers throughout the day
  • Receives and reviews customer complaints regarding delivery experience
  • Reviewing next-day routes to ensure all information is correct as well as walking lanes with the product and calling out any issues if any
  • Support with driver load out.

Cashier

Aldi
Chino, CA
01.2020 - 01.2021
  • Receive payment by cash, credit cards, or gift cards
  • Process returns and exchanges
  • Supported with inventory and reorders
  • Greet and assist customers entering the store
  • Keep workstation and store clean and organized
  • Operated manual and electric pallet jacks
  • Resolve customer complaints
  • Request assistance using paging radios
  • Responsible for accurate cash and till management of cash drawer.

Store Prevention Specialist

Ross Dress for Less
Chino, CA
01.2013 - 01.2015
  • Establish and implement department policies, goals, objectives, and procedures
  • Identifying potential for loss and develop strategies to eliminate it
  • Administer systems and programs to reduce loss, maintain inventory control or increase safety
  • Identify emerging trends in theft or fraud
  • Maintain documentation of loss prevention activity
  • Report daily to GM on any trends and action plans for the day
  • Train personnel in loss prevention activities
  • Inspect building, equipment, or access points to determine security risks
  • Identify and report safety concerns to maintain a safe shopping and working environment
  • Continuously patrol store
  • Monitor hotspot areas
  • Maintained continuous visible presence to perform surveillance of guests and employees for theft
  • Trained any new store prevention specialist hired.

Education

Associates of Science - Specializing in Criminal Justice

Westwood College
01.2015

Skills

  • Use the point-of-sale system
  • Communication
  • Time management
  • Adaptability
  • Teamwork
  • Leadership
  • Interpersonal
  • Google Drive
  • Google sheets
  • MS Office
  • Presentations
  • Critical Thinking
  • Conflict Resolution
  • Customer Service

Languages

Fluent in Spanish; read, write, and speak

Timeline

Project Coordinator

RH
01.2023 - 03.2023

Ulta Beauty Advisor

Ulta Beauty
11.2022 - 03.2023

Project Leader and Project Leader Trainer

RH
06.2021 - 11.2022

Dispatcher

Apogee at RH
01.2020 - 01.2021

Cashier

Aldi
01.2020 - 01.2021

Store Prevention Specialist

Ross Dress for Less
01.2013 - 01.2015

Associates of Science - Specializing in Criminal Justice

Westwood College
Patsy Lopez