Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patti Casten

Roseville,CA

Summary

Dynamic self-employed professional with a rich background as an Owner/Baker/Server and Chef, adept in business operations management and customer satisfaction assurance. Excelled in developing promotional campaigns, enhancing customer service, and ensuring regulatory adherence. Achieved significant improvements in customer engagement and operational efficiency, leveraging strong communication skills and team leadership.

Overview

11
11
years of professional experience

Work History

Owner/Baker/Server Tea Nook

Self Employed
668 - 5th Street, Lincoln, CA
12.2019 - 06.2023
  • Operated point-of-sale system to receive cash or credit card payments and issue receipts.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Recommended, selected, and prepared menu items for high tea events.
  • Greeted customers and provided exceptional customer service.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Followed health codes and regulations regarding food handling procedures.
  • Organized ingredients needed for each recipe prior to baking.
  • Ensured freshness and quality of bakery goods by performing regular quality checks.

Owner/Baker/Chef - Country Harvest Bakery & Cafe

Self Employed
680 - 5th Street, Lincoln, CA
02.2014 - 10.2022
  • Managed all opening, closing, and shift change functions to maintain operational needs each day.
  • Maintained relationships with new and existing customers by providing superior customer service.
  • Prepared performance reviews to encourage improved productivity for team members.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with local, state, and federal regulations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed daily operations of business, including hiring and training staff. Developed recipes and supervised the daily baking of products.

Owner/Candy & Jam Maker

Self Employed Web
668 - 5th Street, Lincoln, CA
04.2012 - 01.2014
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders, or called local producers, to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers in selecting the perfect gift for their special occasion.
  • Answered customer inquiries regarding product information, pricing, and availability.
  • Developed promotional campaigns to increase sales opportunities.
  • Managed incoming shipments of new merchandise and ensured proper storage.
  • Provided excellent customer service to ensure a positive shopping experience.

Education

Associate of Science - Agriculture & Animal Science

Sierra College
Rocklin, CA
06-2005

Associate of Science - Culinary Arts

Lederwolff Culinary Academy
Sacramento, CA
06-1992

Skills

  • Employee Supervision
  • Effective Promotional Techniques
  • Cost Control Administration
  • Regulatory Adherence
  • Business Operations Management
  • Team Leadership
  • Customer Satisfaction Assurance
  • Strong Communication Skills
  • New Business Development
  • Employee Selection Expertise

Accomplishments

  • As a member of the Lincoln Chamber of Commerce, the Country Harvest Bakery & Cafe won the following awards: Best of the Best Dessert for several years; Taste of Lincoln - Golden Spoon Award; Lincoln Chamber - Best New Business Award.

Timeline

Owner/Baker/Server Tea Nook

Self Employed
12.2019 - 06.2023

Owner/Baker/Chef - Country Harvest Bakery & Cafe

Self Employed
02.2014 - 10.2022

Owner/Candy & Jam Maker

Self Employed Web
04.2012 - 01.2014

Associate of Science - Agriculture & Animal Science

Sierra College

Associate of Science - Culinary Arts

Lederwolff Culinary Academy

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Patti Casten