Summary
Overview
Work History
Education
Skills
Timeline
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Patti Gullion

Patti Gullion

Vista,CA

Summary

Experienced retail professional with a strong track record of delivering exceptional customer service and driving sales. Proven expertise in inventory management, customer engagement, and merchandising. Emphasis on team collaboration and ability to adapt to changing needs. Reliable, results-driven individual with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Closing Retail Sales Associate

Kratom Kava Bar
12.2022 - Current
  • Square and Lightspeed POS proficient
  • Educating and providing excellent customer service and support
  • Closing duties including restocking, sales report, batching system, deposits
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Store & E-commerce Sales Manager

Seabedee
06.2021 - 10.2022
  • Created new store by incorporating CBD, crystals and compression therapy with 200 Google posts, resulting in 100,000 searches and $35k in sales in 9 months
  • Maintained 200 active online subscriptions
  • Processed 7000+ online orders creating happy and healthier customers
  • Managed inventory and shipping
  • Expanded revenue through wholesale growth
  • Developed Yelp with 150 photos with 1,300+ page visits resulting in 200+ leads, and Instagram
  • Customer service for 50+ Google locations through calls, emails and live chats
  • Proficient in WooCommerce, Square, Shipstation, Sideline, Slack and Instagram

Retail & E-commerce Sales and Distribution Manager

Earths Elements
06.2019 - 06.2021
  • Keyholder retail sales associate with a focus on customer education and satisfaction
  • Expanded sales in Etsy by 3,000% by growing product line from 100 to 660+ products
  • Distribution product manager for 7 retail store locations - averaging weekly transfers of 20,000 products
  • Assisted in receiving inventory in a fast-paced multi-million-dollar company
  • Proficient in Lightspeed

Education

Dual Bachelor's degrees - Entrepreneurship, Accounting

Ball State University
Muncie, Indiana

Skills

  • Retail operations management
  • Search engine optimization
  • Sales expertise
  • Pricing strategy development
  • Service excellence
  • Strategic marketing planning
  • B2B sales expertise
  • Strong verbal communication
  • Effective organizational management
  • Inventory control
  • Supply chain purchasing
  • Business growth initiatives
  • E-commerce management
  • Strategic leadership experience
  • Financial accounting
  • Service excellence
  • Effective problem resolution
  • Collaborative teamwork
  • Cross-functional teamwork
  • Customer relationship management
  • Retail opening and closing procedures
  • Expertise in product features and benefits

Timeline

Closing Retail Sales Associate

Kratom Kava Bar
12.2022 - Current

Store & E-commerce Sales Manager

Seabedee
06.2021 - 10.2022

Retail & E-commerce Sales and Distribution Manager

Earths Elements
06.2019 - 06.2021

Dual Bachelor's degrees - Entrepreneurship, Accounting

Ball State University

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