Patti Martin

Post Falls,ID

Summary

Privacy and Fraud Specialist with 13+ years of experience managing internal/external Privacy and compliance policies. Routine handling of highly-sensitive and confidential information. Key participant in the successful development of Fraud and Abuse operations. Adept at complaint resolution. Reliable and quality-focused when dealing with sensitive requests, with timely turnaround. Good collaborator as well as an independent contributor. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. .

Overview

years of professional experience

Work History

Senior Privacy & Fraud Specialist

Data.com/Salesforce

San Francisco, CA

05.2010 - 04.2023

Responsible for a variety of tasks that included policy definition, research and analysis, data stewardship and communications with internal executive stakeholders, as well as a large user community
Accountable as the point person for practice development, operational playbooks, handling of sensitive cases with external parties and compliance with internal policies and external regulations
This role required close collaboration with stakeholders across the Engineering, Product, Legal and Marketing organizations.

Privacy & Fraud Specialist

Jigsaw

Post Falls, ID

11.2008 - 05.2010

Assisted Customer Support Team in supporting our membership community by communicating expectations for quality of their data submissions
Processed all Privacy and Fraud cases, escalating to management and/or Legal, when necessary
Developed protocol documentation and internal training materials
Created and maintained case tracking and reporting
Provided product feedback from a Privacy perspective for improvement of protocols and workflow.

Education

Associate of Arts Degree - Pre-Journalism

Missouri Southern State University

Skills

Attention to Detail
High Quality of Work
Decision Maker
Data Analysis

Verbal and Written Communication
Compliance Protocols
Due Diligence
Data Security

Websites

https://www.linkedin.com/in/patti-martin-584a7a31/

Outcomes

Compliance against sensitive contact Privacy policies and regulations (such as CAN-SPAM, CASL, GDPR, CCPA) for 42 million contact records
Zero legal, executive, or social media escalations in 7+ years as Privacy Lead for Data.com
Identification of fraud patterns on the Data.com Connect Website, driving algorithmic detection and prevention of 97%+ of fraud cases

References

References available upon request.

Timeline