Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Duron

Surprise,AZ

Summary

Over 20 years of experience in transaction analysis, fraud detection, and risk assessment. Dedicated to enhancing security protocols and preventing fraudulent activities through effective communication and detailed documentation. Expertise in presentations that drive process improvements and enhance organizational compliance. Detail-oriented for exceptional analytical thinking and decision-making skills in fraud investigation. Committed to leveraging expertise in risk assessment and documentation to support organizational integrity and security. Previous work has resulted in reduced fraud incidents through effective strategies and preventive measures. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
Languages
20
20
years of professional experience

Work History

Senior Fraud Specialist

Wells Fargo
Chandler, Arizona
02.2021 - 07.2026
  • Analyzed transactions to identify potential fraudulent activities and patterns.
  • Communicated findings and recommendations to management for process improvements.
  • Prepared presentations summarizing key findings from investigations into suspected fraudulent activities.
  • Analyzed financial records to identify discrepancies related to fraud.
  • Maintained detailed documentation of all investigative processes and outcomes.
  • Monitored transactions across multiple systems for signs of suspicious activity or potential breaches in security protocols.
  • Provided guidance and advice on best practices for identifying and preventing future incidents of fraud.

Personal Banker

Wells Fargo
Goodyear, Arizona
10.2006 - 02.2021
  • Assisted customers with account inquiries and banking transactions.
  • Educated clients on financial products and services available at the bank.
  • Processed loan applications and guided clients through approval steps.
  • Managed client records and ensured compliance with banking regulations.
  • Developed relationships with clients to understand their financial needs.
  • Resolved customer issues and provided timely support and solutions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Monitored changes in laws related to banking policies and procedures.
  • Monitored account activities for fraud detection and risk management.

Education

High School Diploma -

Camelback High School
Phoenix, AZ
05-2004

Skills

  • Transaction analysis
  • Fraud detection
  • Data evaluation
  • Investigative reporting
  • Multitasking capacity
  • Regulatory compliance
  • Risk assessment
  • Critical thinking
  • Attention to detail
  • Effective communication
  • Decision making
  • Telephone and email etiquette
  • Customer service
  • Building rapport

Languages

English
Professional
Spanish
Limited

Timeline

Senior Fraud Specialist

Wells Fargo
02.2021 - 07.2026

Personal Banker

Wells Fargo
10.2006 - 02.2021

High School Diploma -

Camelback High School
Cecilia Duron